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Apollo
Dec 04, 2018
Full-time
We make open source software that helps developers build great applications, which is why having excellent documentation is so important at Apollo. Every day, tens of thousands of developers worldwide rely on our docs, blog posts, and tutorials to understand our platform. Your work will have a huge impact on how we help developers build apps with Apollo. We're looking for a lead technical writer to ensure that our users who read our content have an excellent experience. You'll accomplish that goal by working closely with developers across the company to plan, structure, and execute high-quality docs, blog posts, and tutorials. At Apollo, we value empathy and kindness, so you'll also be soliciting feedback from our users to understand how we can solve their pain points.   What You'll Do Documentation  — Collaborate with our developers and community members to plan, structure, and ship high-quality, technically accurate docs for the Apollo platform and open-source tools Mentorship  — Teach developers how to write clear, concise docs and help instill a documentarian culture at Apollo Style guide  — Write and maintain a style guide for how we approach documentation at Apollo that clearly defines our voice Developer content  — Be the point person for reviewing developer content, including blog posts, tutorials, and whitepapers, as well as be able to provide actionable feedback to the authors User feedback  — Lead the initiative to implement a user feedback system on the Apollo docs and use it to measure the effectiveness of your work   About You You have a clear, concise communication style and excellent writing ability. You're a skilled wordsmith who can make content come alive. You enjoy collaborating with developers to ensure your work is technically accurate and are excited about empowering them to write better documentation. You're empathetic. You understand how developers consume documentation and what their pain points are. You listen to our users and go the extra mile to help them succeed. You've done technical writing before and know what great documentation looks like. You're ready to take the next step leading technical writing at Apollo. You can clone down a project and run it to fully understand the technical details of what you're writing about, even if you've never worked as a developer before. You’re familiar with modern application development, API technologies, developer tools and services, cloud infrastructure, and/or the JavaScript ecosystem. You value high production quality and deliver finished, polished work.   This position can be done from anywhere in the world. Apollo is proud to be an equal opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.
Formlabs Somerville, MA, USA
Nov 29, 2018
Full-time
To reinvent an industry, you have to build the best team.  Join Formlabs  if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Formlabs needs an experienced writer who is knowledgeable about technology and instructional content. We’re in search of someone who can easily identify what a user needs to know and quickly develop polished technical product resources. If you have a flair for the written word, a skill for understanding hardware, and a desire to elevate the user’s experience, we have the perfect challenge for you. Join the Services team at Formlabs to produce best-in-class product resources and continue improving the best desktop 3D printing experience. We’re looking for an enthusiastic  Technical Writer  to help us support end-users. Please include writing or work samples to demonstrate past projects, along with your résumé and cover letter. The Job: Develop accurate, actionable documentation for 3D printer hardware, software, and materials Work collaboratively with customer support and engineering to research and write resources for internal and external use Equip customer support team members to troubleshoot and deliver well-informed guidance to end users You: Have experience compiling easy-to-follow, concise, well-formatted information for an audience Work through all stages of content development: concept, outline, draft, revise, publish Psyched to help our users learn how, when, and where they desire Are thorough in attention to spelling, grammar, and formatting according to defined styles Know how to use XML, DITA, DocBook or related formats and standards with technical help authoring tools, such as MadCap Flare, RoboHelp, or FrameMaker (to name a few) Have a track record of giving and receiving feedback about written work Proven ability to research the audience, check the facts, and anticipate users’ questions Bonus Skills: Familiarity with 3D printing or analogous hardware: the technology and the industry Ability to empathize with the needs of a technical- and soft-skill-focused customer service team Basic experience with creating instructional photo and video assets Familiarity with the principles and tools of basic HTML and web design Our Perks: Flexible Vacation Generous premium coverage for medical, dental, and vision plans Paid parental leave Commuter benefits Unlimited 3D prints  *Please note this position is based out of our Somerville, MA office.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.