Write the Docs Job Board

Information is a powerful and essential element of the user experience. For developers, this is even more true – without great documentation, it is nearly impossible to build new apps, services, and products. At Atlassian, we look at the way we communicate technical information to our internal and third-party developers as an end-to-end journey. This journey begins as developers get started with building on the Atlassian stack, and ends with a living set of reference of materials to answer any question they may have as they build, launch, monitor, and support their work. This isn't a traditional technical writing role. As part of the design team at Atlassian, you'll be empowered to experiment with a variety of approaches to creating information in the   UI, documentation, supporting materials, and anywhere else our developers experience information. We are also constantly working to find better ways to measure what makes an information experience successful. You'll be using these methods and suggesting new methods we've not thought of to constantly challenge ourselves and improve our craft. You'll be pushing hard, bold, and aggressively to make Atlassian recognised for how we approach content experience. You'll be accountable for proactively identifying and ensuring resolution of issues impacting content effectiveness across experiences in both product and supporting product properties – particularly around information architecture, content strategy, and standards. More about you This job is for someone who thinks bigger than traditional software documentation. You can explain complex features and capabilities in ways that are useful for experienced audiences, but which are also helpful and approachable for more novice readers getting into the domain or learning a new API. We're looking for candidates who love to work with teams to ensure they're providing a great information experience. Someone who's ready to not only own the documentation for their domain, but also contribute to and help drive projects that benefit the larger documentation community here at Atlassian. When you join the team, you'd be expected to have: proficiency in technical writing skills ability to read, write, and verify code samples (e.g., JavaScript, Java, Python) familiarity with standard web-based publishing tools (e.g., Markdown,   HTML,   CSS,   XML) familiarity with standard developer tools (e.g., Git, Bitbucket, Bamboo) experience documenting APIs, writing code samples, tutorials, and other technical content related to building or extending products and apps And ideally, we'd hope you'd have: a knack for creatively engaging with developer audiences experience working on cross-product documentation an ability to challenge yourself and others experience in improving or building both information architectures and content strategies for documentation experience with usability testing, card sorting, and other techniques to ensure that your work is not just accurate, but that it's also effective for your target audience More about our team We believe information is critical to any user experience. When you join Atlassian as a Content Designer, you become part of the Atlassian Design organization. Content Design includes everything needed to understand, support, market, and use that product. You won't own all the content, but you'll help make sure the stories we tell are consistent and create a great experience for our customers. Read more about Design at Atlassian here: https://medium.com/designing-Atlassian https://atlassian.design/ Show us something Along with your resume, send or point us to an example of the some developer-focused content you've written, such as an authentication guide, API documentation, or a tutorial.

Instabase's vision hones in on intelligent automation .  Just like the personal computer worked for individual persons, Instabase’s mission is to empower people to focus on the meaningful, productive parts of their jobs. Innovators have a completely new set of building blocks which they can use to address existing processes, imagine new ones, and solve problems on a larger scale with Instabase.  We provide tools and apps for processing documents, data extraction and classification, natural language processing, and optical character recognition; allowing creators, developers, and organizations to build complex business applications based on their needs. Our growing marketplace of pre-packaged business applications are being deployed in many industries, such as finance, logistics, healthcare, and many more. We’ve secured funding from leading venture capital firms such as NEA, a16z, Greylock Partners, Index Ventures, and more.  We are looking to grow into the next era of computing. Come join our adventure! The Role Technical Content Writers  help to create content for Instabase’s documentation site. You’ll report into the Support team at Instabase and have a key role in shaping Instabase’s help and training programs. This is a cross functional role with that involves the Support, Engineering, Product, and Training teams at Instabase. The Support team at Instabase is highly distributed and embraces asynchronous communication. As a member, you’ll need strong communication skills and the ability to build working relationships with coworkers in locations around the globe. Responsibilities Create helpful and scalable technical and product documentation for Instabase’s users. Build processes with engineering, product, and other teams at Instabase to ensure the quality of existing and new documentation. Review draft content from other Instabase engineers and team members. Drive Instabase’s documentation strategy going forward. Minimum Qualifications Ability to write high quality content targeted at a technical audience. Familiarity with a high level programming language such as Python, Javascript, Ruby, etc. Familiarity with HTTP, Linux, and Kubernetes. Demonstrated ability to collaborate with a larger group of coworkers. Helpful additions Experience working on or with distributed teams. Experience building a customer-facing documentation portal. Instabase is an equal opportunity employer and values diversity in all forms.  Instabase does not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability, or any other unlawful factor.  Instabase also complies with local laws, including the San Francisco Fair Chance Ordinance.

Information is a powerful and essential element of the user experience. If that statement makes your eyes light up, you might be who we're looking for. At Atlassian, we look at the way we communicate technical information to our customers as an end-to-end journey. This journey begins with our customers and their needs, continues through the discovery and purchasing process to learning our products and ends with just enough content to guide our customers or solve their problems. We know that good writing and software are not always considered synonymous, and we're on a mission to change that. This isn't a traditional technical writing role. As part of the Design Team, you'll be empowered to experiment with a variety of approaches to information in the website,   UI, documentation, supporting materials, and anywhere else our customers experience information. We are also constantly working to find better ways to measure what makes an information experience successful. You'll be using these methods (perhaps suggesting new methods we've not thought of) to constantly challenge ourselves and improve our craft. More about you This job is for someone who thinks bigger than traditional software documentation. You can explain complex features and communicate value in a compelling, clear, and effective way. We're looking for someone who's ready to own the information experience for their customer journey and contribute to projects that benefit the larger documentation community here at Atlassian. When you join the team, you'd be expected to have: excellent technical writing skills experience writing product documentation for technical audiences experience writing in-app copy experience working with multi-disciplinary teams including designers, developers, product managers, analysts, marketing, and customer support teams great stakeholder management skills experience working in and managing documentation projects in an agile, fast paced environment And ideally, we'd hope you'd have: a knack for creatively engaging with audiences experience working on cross-product documentation experience with conducting and using research insights to improve content-driven experiences an ability to challenge yourself and others experience in improving or building information architectures and content strategies Bonus points if you have experience working with project management or service desk documentation. More about our team We believe information is critical to any user experience. When you join Atlassian as a Content Designer (CD), you become part of the Atlassian Design organization. Content Design includes everything needed to understand, support, market, and use that product. You won't own all the content, but you'll help make sure the stories we tell are consistent and create a great experience for our customers. Show us something Along with your resume, send or point us to an example of great instructional or learning content that you've created. More about our benefits Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

NGINX, Inc., now part of F5, is the company behind the popular open source project. We offer a suite of technologies for developing and delivering modern applications. Together with F5, our combined solution bridges the gap between NetOps and DevOps, with multi-cloud application services that span from code to customer. The NGINX Application Platform enables enterprises undergoing digital transformation to modernize legacy, monolithic applications, as well as deliver new, microservices‑based applications. Companies like Netflix, Starbucks, and McDonalds rely on NGINX to reduce costs, improve resiliency, and speed innovation. We are building the applications to help millions of our dedicated users do more with their NGINX servers, and we are currently searching for a Senior Technical Writer to join our team in San Francisco. You will have a major hand in the creation and development of online documentation for our new control plane applications. Our control plane products make it easy for customers to improve the performance, reliability, and security of their applications. If you are looking for a team where you can apply your talent, knowledge, skills, and experience to develop customer-facing content for applications, internal documentation, and online articles, then we'd love to hear from you. Responsibilities: Build and maintain user documentation for NGINX Controller, third-party integrations, and open source projects by using docs like code methodologies Collaborate with product management, engineering, and user experience teams to identify deliverables Prioritize time and needs to meet goals, roadmap timelines, and production deadlines Participate in the continuous delivery of releases using a lean, agile process Desired Qualifications: A passion for creating great documentation Experience developing docs like code Familiarity with static site generators (Hugo and Sphinx preferred) Experience writing in lightweight markup languages (Markdown, reStructuredText). Experience using Unix-like systems and comfort using the command line Experience with Git or other version control systems Familiarity with the concepts of structured authoring and content reuse Knowledge of agile software development principles Previous experience writing documentation for an enterprise software company, and/or products around infrastructure, IT operations, DevOps, or developer tools Experience using ticketing systems such as JIRA Familiarity with and understanding of automated build pipelines Ability to manage multiple projects and deliver content on-deadline in a fast-paced environment Qualifications: Highly technical or computer literate – coding skills aren’t required, but an understanding of enterprise software, as well as a conceptual understanding of software and the people who use it, are 8+ years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years of experience; or equivalent experience Excellent written English skills

Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.  Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.  You’ll be one of the first Technical Writers on the ground here in Berlin and will lay the foundations for excellence in Developer Experience (DX) across the company. Our team works on   developers.klarna.com , produces the .NET, Java and PHP SDKs, provides support via developers@klarna.com, owns an interactive debugging tool offered to Klarna's merchants and is responsible for end-to-end excellence in DX. What you will do We work in small highly collaborative Agile and many times distributed teams. You and the Developers Experience team have a clear mission of delivering world-class Developer Experience and maintain ownership of the cultural changes needed to provide an outcome that supports Klarna and our customers. In your capacity as Senior Technical Writer you shall help drive initiatives, cultural shifts, educate your colleagues, provide seed content, consult teams on best practices and help build a flexible system and workflow following DocOps practices.You will advocate for the team and Klarna both internally and externally and are a good communicator, able to work closely with teams in helping them deliver well-documented, quality products. You will be exploring a multitude of products and infrastructure, and will be helping to map and document a consistent view and narrative, as we expose these to the wider developer public. At Klarna we optimise for quality, flow, fast feedback and time to market. To do this we focus on end-to-end ownership, continuous improvement, testing, monitoring and experimentation. We aim for teams that are inclusive, helpful, and have a strong sense of ownership for the things they build. Some of the technologies and platforms you would be working with: Java, PHP, JavaScript, Typescript, .NET, Docker, Jenkins, AWS, Gitbook, Markdown, Bash, Git and the Atlassian suite of products. We’re looking for Senior Technical Writers, with experience in creating technical solutions and are up-to-date with current Technical Writing trends that share our passion for building great products using proven engineering practices. We are looking for positive and passionate people who will put teamwork and collaboration above all else. You will need to be comfortable in a rapidly changing environment and able to navigate ambiguity and a high rate of change. You should have BS degree in Computer Science or a related technical field, or equivalent practical experience 2+ Years of experience in a similar position English speaking and writing skills at a native speaker level Passion for writing, editing and reviewing coherent, engaging documentation Experience in documenting REST APIs written in Swagger / Open API Experience with Git Experience in interviewing, interacting with multiple stakeholders and extracting structured information out of complex information and dependencies Demonstrated ability to digest, dissect and explain complex technical concepts Willingness to learn new technologies and move between different tech stacks The drive to proactively seek out information and contribute to ongoing initiatives Experience in leading other Technical Writers You might also have Experience in educating large organizations Experience in Developer Outreach Experience in building your own solutions Experience with using command-line tools Experience with Static Site Generators Experience using a CMS Experience with continuous integration and deployment, especially build pipelines in Jenkins or similar systems What we offer Competitive salary 30 days of annual leave every year Generous occupational pension and insurance plans Flexible work scheduleInternational working environment in central Berlin Learning and development focused environment with an emphasis on knowledge sharing, training and regular internal technical talks Relocation support This is an excellent opportunity for experienced Technical Writers to join our brand new office in our newly formed location of Berlin, Germany, as we grow and explore more themes in the intersection of end-to-end Product Quality, CI / CD, DocOps, Developer Experience & Outreach. We can offer you an international working environment filled with smart and motivated colleagues. We know that diverse teams are strong teams, so we welcome those from different backgrounds and experiences. As part of one of Europe’s fastest growing companies, you'll help play an important role in taking Klarna to the next level.

Locations: Bremen, Cologne or Berlin Become part of our UX team, which acts with the spirit of a young startup within our group of companies. We have regional roots and global focus and develop solutions for digital transformation together with our international customers as a global market leader. For the adaptation, introduction and use of our products, we provide our internal and external users with a comprehensive documentation suite tailored to their target groups. You will be the key for continuously develop these further. Join us as we shape the future of industry 4.0 and bring the Internet of Things to life. Your Responsibilities You are responsible for and oversee the documentation and localization of our entire product portfolio For an exceptional user experience in the target group, you develop innovative strategies to optimally support the users You define “voice and tone” for the user interface and the documentation and ensure terminology compliance You define criteria and provide efficient resources and guidelines for continuous evaluation of documentation quality Your Profile Several years of experience in documentation and localization of complex software products with a focus on API documentation, administration and configuration Knowledge of development documentation environments, such as for example in Sphinx, as well as in the adaptation of enterprise software, ideally in Python Assertiveness, diplomatic skills and reliable communication in German and English at C level What We Offer Challenging projects and varied tasks in the global IT environment based on the most powerful platform for PLM, collaboration and IoT Participation in customer and strategy events as well as professional and personal training opportunities within our international group of companies Attractive salary, flexible working hours, direct communication channels, flat hierarchies and open doors in a professional organization Living teamwork with motivated and helpful colleagues as well as inspiring events and breathtaking sports offers Apply now and form with us the future-oriented technologies of tomorrow. If we have aroused your curiosity, then we should get to know each other! We look forward to receiving your application CONTACT Software GmbH Ms. Dana Theil Wiener Str. 1–3 28359 Bremen, Germany jobs@contact-software.com

Plaid is building the infrastructure that powers the future of financial services. Our core constituency is developers, and as a Technical Writer you’ll help write and maintain the primary learning resources and documentation for our developer community. You’ll join the Developer group here at Plaid as the first Technical Writer and content strategist, and enable our developers to quickly ship reliable code, while minimizing cognitive overhead. This is a new role and we’re looking for someone who is experienced, empathetic, and collaborative to lead our documentation efforts. What you’ll work on Write external and internal developer-facing documentation and guides for Plaid’s new products, features, and APIs Establish writing standards, a Plaid “voice”, and best practices for unifying and scaling our documentation Create a long-term content strategy, organize documentation and make learning resources easily discoverable for developers Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills What excites you Our Documentation, API, and onboarding experience as well as their potential for optimization Solving problems for developers, builders, and small to enterprise start-ups A product-minded culture that rapidly moves from creative concepts to concrete solutions Close collaboration with engineering and business teams on all aspects of product development Establishing a unified and world-class presence across all our products and platforms What excites us Ability to write – capable of producing clear, concise, and instructive prose Familiarity with modern web services, APIs and general developer tools such as git, bash, etc. Thoughtful and friendly voice with impeccable grammar, spelling, editing, and proofreading skills You can understand Plaid’s product with a high degree of technical depth Ability to work with a high degree of autonomy We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.