Write the Docs Job Board

At GitLab, our   team of technical writers   is responsible for ensuring that the   documentation for all of our products is clear, correct, comprehensive, and easy to use. We are looking for great writers with strong technical proficiencies who will help our users succeed with our   rapidly evolving suite of DevOps tools . As part of our growing team, you’ll collaborate with GitLab engineers, who typically write the first draft of docs for the new features they create. You’ll dive in on special projects, planning and authoring new content and helping craft new doc site features and processes. You’ll collaborate with others across the organization to craft tutorials and other educational resources. You’ll be at the leading edge of DevOps while contributing to one of the   world’s largest open-source projects   and engaging with our wider community. GitLab is an   all-remote company   and this is a remote position with no geographical requirements. Responsibilities Continuously improve GitLab’s documentation content  in collaboration with engineers, product managers, and others. Review and edit doc plans and content for all new and enhanced features. Through the use and testing of GitLab and its documentation, as well as SME interviews, proactively identify information needs and content opportunities. Develop new content to meet those needs and plan further work for the technical writing team. Plan and complete large content initiatives such as section reviews and overhauls. Help developers and other members of the community who have documentation-related questions. Help review and triage incoming suggestions, corrections, and other content from the community. Act as a primary content reviewer for other technical writers. Continuously improve GitLab’s documentation site features and user experience  in collaboration with engineers and other technical writers. This may include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components. Plan and lead documentation site feature enhancement initiatives. Work with UX to identify contextual content/documentation opportunities in the product. Produce reports on documentation usage and metadata. Contribute to the improvement of team process and style, as well as cross-functional efforts. Act as a reviewer of release blog posts and contributor to GitLab’s  Handbook . Make it easy for contributors from the community—internal and external—to submit quality documentation. Contribute to the documentation  Style Guide  and documentation  process guides . Collaborate and improve upon collaborative processes with others including product managers, Support, Marketing, Engineering, and the wider GitLab community. Leadership and collaboration Mentor newly hired technical writers. Lead projects when pairing with other technical writers. Plan new cross-functional efforts. Represent the team at hackathons or other community endeavors. Plan and lead a portion of the team’s process-improvement initiatives. Organize and prioritize portions of the team's work backlogs. Requirements You have: Extensive experience planning, writing, and managing software documentation. Excellent skills in writing, editing, research, and planning. Understanding of what makes documentation clear and effective. Great teaching skills that translate into amazing written work. Experience establishing processes used by teams across an organization in support of documentation. Experience planning and leading major initiatives such as the launch of new documentation resources, large-scale documentation reviews and overhauls, cross-functional initiatives, etc. Experience using data and evidenced-based decision making. Experience using Git on the Linux or Mac command line and developer tools and workflows. Experience with a docs-as-code workflow, a markup language such as Markdown, AsciiDoc, or reStructuredText, and at least one programming language (though this does not need to be from a professional context). Experience with some of the following:a Using or documenting DevOps tools; especially deep experience with one or more   GitLab DevOps Stage Groups . Developing sites using static site generators. JavaScript and intermediate front-end development. Advanced programming or other technical experience. Using GitLab. A rapidly scaling start-up environment. Remote work; especially in collaboration with others across countries and time zones. You are: Highly organized; able to triage and prioritize numerous issues and projects. Able to succeed in a  remote , globally distributed work environment.  You share our  values , and work in accordance with those values.

On being a Documentation Engineer at Balena As a Documentation Engineer at balena, you will lead the effort to educate the balenaCloud user base by creating world-class documentation and tutorials, enabling IoT developers to get the most out of the balena platform. You will spend your days testing and learning all the ins and outs of deploying IoT fleets on balenaCloud, including new products, features and releases. You’ll document and describe all the technical capabilities of the platform in a clear, digestible format. In other words, you’ll become the world’s foremost expert on all things balena! The documentation and internal knowledge base of solutions will be yours to design and maintain. You will create and organize this content, making sure it is synced, up-to-date, and easy for external and internal developers to quickly find the information they need. You will be a critical element in balena’s [support driven development philosophy]( https://www.balena.io/blog/support-driven-development/ ), helping the support engineers be more efficient and accurate. You will be integral in recognizing knowledge gaps in our user base but also in our team. You will work cross functionally with Engineering, Product Management and Sales. Think of yourself as an internal journalist, using the entire team as your source as you dig out the perfect descriptions of our solutions for customers and employees. You will be on the front line of accelerating the development of some of the coolest IoT and edge technology products in the world.This will be a full-time role. RESPONSIBILITIES Manage our docs from end to end. Document new features, maintain existing docs, organize the structure and flow of our docs, and ensure accuracy, clarity, and consistency across all of our internal and external technical documentation, including GitHub repos. Work closely with the product, engineering, and customer success teams to understand technical details and their implications for users. Measure our success in helping users understand the balena platform via our docs, share progress with the team, and find ways to continuously improve. REQUIREMENTS Need to have: Excellent writing and communication skills. You turn complicated technical concepts into clear and interesting material. Able to dive deep while keeping the big picture in mind. You can create lots of great content while seeing how it fits into our overall story and broader goals. Able to work with developers and team members to gather technical details. Like a journalist, you aren’t afraid to ask questions to get to what’s most important for users to know, and root out knowledge gaps that will benefit customers. Organized, thorough, accurate, and close attention to detail. Self-motivated and able to set direction and priorities. You can be incredibly productive without much oversight and know where your time is best spent. Skilled at learning and teaching new technical concepts. You don’t need to be a developer per se, but you do need to be able to build a thorough understanding of balena products and teach others about our technologies. You believe positive user experiences are critical to success and love helping customers tackle technical problems Able to understand the product from a user’s perspective and explain features in a way that users will appreciate. Fluent in written and spoken English Nice to have: Experience working as a developer, particularly with JavaScript, HTML, and Linux Experience building IoT and/or hardware projects. Bonus points if you’ve built something cool using balenaCloud Familiarity with IoT, containers, electronics, or embedded software development. Strong understanding of content and documentaion’s role in a SaaS developer platform. Links to resources where we can see your work and projects you are proud of will be hugely beneficial. BENEFITS Work with an extremely talented, diverse team Equipment of your choice Remote-friendly Flexible working hours Flexible vacation policy Annual company gathering in an international location We send you hardware for side projects! ABOUT WORKING AT BALENA We come from 15+ countries, and we embrace a remote culture with flexible hours. To us, this means being highly productive while still maintaining a healthy work-life balance. You need to be able to work remotely, and have a dependable internet access available so you can join video calls. We are an equal opportunity employer and value diverse backgrounds. We maintain a work environment in which team members are treated with respect at all times and in which thoughts and ideas can be shared openly. We communicate proposals, discuss with others in the team and accept feedback if it makes the result better. We value the ability to learn, which is more important to us than knowledge of specific technologies. We know that learning fast means being outside our comfort zone, which is OK -- we'd rather grow than let our assumptions get in our way.

The Software Documentation team is an eclectic mix of Technical Writers. Even though we come from very diverse backgrounds that range from Art History to Electrical Engineering, we share a passion for making our technologies come alive in the minds of our employees. As a Kiwi.com Technical Writer, you’ll have the opportunity to work on a broad range of content. From writing software manuals that speak to the imagination of our UX/UI designers, to plotting down the computational processes that shape our travel deals. Challenges are ready to be picked up whenever you are! What will your responsibilities be? You will work closely with engineering project teams, business development managers, and other stakeholders on: Internal and Client-facing End-User Documentation Code documentation API documentation High-level system diagrams Occasional blogging and copywriting What are we looking for? Excellent English skills Strong analytical skills and attention to detail. Inquisitive and tenacious, not afraid to ask questions or pursue tasks to closure. Ability to understand and identify systems and break them down into their components, relationships, and behaviors. Ability to explain complex problems in a simple manner. A demonstrable interest in software development. Experience with making visualization, such as charts, flow diagrams, or infographics. A track record of written works that demonstrate a well-chosen balance between clear and precise language, a well-laid-out structure, and narrative flow. What will you learn from us? We will offer guidance in using the tools and techniques that are key to Kiwi.com’s engineering practices: Working with UML, Statecharts, Network Architecture, and Entity-Relationship diagramming methodologies. Reading and interpreting source code. Things that we offer and you might love about us: We believe we’re a fun bunch to work with, and you will get to see how a young, vibrant yet global company disrupts the travel industry.  You’ll work in one of the most promising tech companies (awarded Forbes Startup of 2017, Super-brand Award 2017, Deloitte Technology Fast 50 – the fastest growing technology company in Central Europe). We visit and speak at conferences and technological events worldwide. We use our work time wisely with a friendly vacation policy and work schedule. We also like to party and hang out together. We work, play, relax, workout and even nap in our offices (complete with sauna, gym, masseur, sleeping spots, canteen, chillout zones, free refreshments, etc). Dogs, kids, and parties are welcome in our offices. We also enjoy common benefits, such as meal vouchers, flexible benefits scheme, sick days, VIP Medical Care, flight vouchers, multisport card, etc. Besides a fair salary, we can also look forward to quarterly bonuses dependent on our performance. We’re a great team of passionate and fun-loving people from across the globe who you’ll love working with. We look forward to you joining our team-buildings and parties! How to apply Please provide together with your CV, three portfolio items that demonstrate your range of skills and abilities. These items may include academic papers, how-to guides, desktop procedures, blogs, fictional works, flowcharts, diagrams, or infographics.

At GitLab, our team of technical writers is responsible for ensuring that the documentation for all of our products is clear, correct, comprehensive, and easy to use. We are looking for great writers with strong technical proficiencies who will help our users succeed with our rapidly evolving suite of DevOps tools . As part of our growing team, you’ll collaborate with GitLab engineers, who typically write the first draft of docs for the new features they create. You’ll dive in on special projects, planning and authoring new content and helping craft new doc site features and processes. You’ll collaborate with others across the organization to craft tutorials and other educational resources. You’ll be at the leading edge of DevOps while contributing to one of the world’s largest open-source projects and engaging with our wider community. GitLab is an all-remote company and this is a remote position with no geographical requirements. Responsibilities Continuously improve GitLab’s documentation content in collaboration with engineers, product managers, and others. Review and edit doc plans and content for all new and enhanced features. Produce written guides for using GitLab features. Help developers and other members of the community who have documentation-related questions. Identify and address content gaps or the need for additional media such as diagrams or videos. Participate in reviews and revamps of section or page content and structure. Help review and triage incoming suggestions, corrections, and other content from the GitLab community. Continuously improve GitLab’s documentation site features and user experience in collaboration with engineers and other technical writers. This may include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components. Contribute to the planning and creation of new site features and enhancements. Coordinate with frontend and backend engineers when their help is needed. Contribute to the improvement of team process and style, as well as cross-functional efforts. Act as a reviewer of release blog posts and contributor to GitLab’s Handbook . Make it easier for contributors from the community—internal and external—to submit quality documentation. Contribute to the documentation Style Guide and documentation process guides . Collaborate with and help improve upon collaborative processes with others including product managers, Support, Marketing, Engineering, and the wider GitLab community. Requirements You have: Experience writing and managing software documentation. Excellent skills in writing, editing, research, and planning. Understanding of what makes documentation clear and effective. Great teaching skills that translate into amazing written work. Experience using the Linux shell, command-line Git, HTML/CSS, and at least one programming language (does not have to be from a professional context), Experience using static site generators and managing docs as code. Experience with some of the following: Using or documenting DevOps tools; especially deep experience with one or more GitLab DevOps Stage Groups . JavaScript and intermediate front-end development. Advanced programming or other technical experience. Using GitLab. A rapidly scaling start-up environment. Remote work; especially in collaboration with others across countries and time zones. You are: Highly organized; able to triage and prioritize numerous issues and projects. Able to succeed in a remote, globally distributed work environment. You share our values , and work in accordance with those values. Successful candidates will also be likely to bring experience with some of the following: Using or documenting DevOps tools; especially deep experience with one or more GitLab DevOps Stage Groups JavaScript and intermediate front-end development Advanced programming or other technical experience Using GitLab A rapidly scaling start-up environment Remote work; especially collaboration across borders and time zones

Cytora transforms underwriting for commercial insurance. Using our API platform, insurers can underwrite more accurately and efficiently, and deliver fairer prices to their customers. We are looking for an experienced Technical Writer to own our API Documentation. This is a unique opportunity to join at the early stages of a brand-new Developer Experience initiative. Besides the documentation itself you will also have a huge influence on the broader Developer Experience and how our products are described. This role reports to the Customer Experience Product Director within the Product Management team. What you will be working on: You will author high-quality developer-focused documentation. You will also define documentation standards (style, tone of voice etc.) and ensure they are adhered to across all of our developer facing content. As a technical writer at Cytora you will create new content, update and improve existing content to offer a great developer experience e.g. API references, tutorials and guides. Our core API products are our Risk and Pricing APIs relied on by some of our largest customers to make better risk and pricing decisions in real-time. These APIs have already been used in production by a few customers for a few years and are embedded in their mission-critical underwriting processes. We also have a wide range of Data APIs and Search APIs that enable Insurers to enrich their existing underwriting workflows with external data and insights. Of course we have many other APIs being worked on right now! The wider CX (Customer Experience) team works with all other Product Teams to design and deliver the best experience for developers but also for other personas such as Underwriters or even Cytora employees. A key focus of the role is to review the docs we have now ( https://docs.cytora.com ), then to establish a baseline for our developer experience whilst ensuring quality comprehensive reference documentation is publicly available on our website along with tutorials and guides which include working code examples written by you. Secondly, a major focus is to contribute to the evolution of the process of how we go from idea to production for any new product, feature or enhancement. From early beta to end-of-life products, you will work with products at every stage of their development cycle to deliver the best developer experience. Role (Day to day): Translate product technical specifications into developer-enabling documentation Building and maintaining open source code examples and demonstration apps Integrate developer feedback continuously into your plans and documentation Contribute to the technical content strategy with the Product team, Marketing team and others Encourage people across our developer community to contribute to our API documentation Demonstrate writing best practices and maintain awareness of practices, tooling and trends Collaborate with others to ensure the documentation is in line with positioning and branding Ensure ease of contribution through providing clear authoring requirements Contribute to the Product Strategy that supports the overall Company Strategy Requirements Experience of writing technical documentation for REST/Web APIs Minimum 3 years in a similar role Experience using API products and ideally building API products Software development or engineering experience Knowledge of authoring documentation in Markdown Can use git and GitHub to collaborate with others Practical experience in at least one major programming language Experience with any of Swagger/OpenAPI v3, API Blueprint or RAML You bring a collaborative approach to working Empathy for your teammates and our customers You are not afraid to raise issues and drive change to remove impediments You are passionate about creating a learning environment Bonus points: Certified by Lean Kanban Foundation eg TKP, KMP or KCP Experience working with distributed teams (we have engineers in London and Ljubljana) Benefits Private Health Insurance Pension Plan Training & Development Stock Options About Cytora Cytora is building a new way for commercial insurers to quantify and price risk, underpinned by liquid access to data and machine intelligence. Using the Cytora Risk Engine, insurers can move from a subjective, assumptions based understanding of risk to an empirical and data-driven view. At Cytora, you'll have access to a network of world-class business minds and academics from leading global institutions. We celebrate originality and independent thinking, and work in decentralised teams, giving people the authority to own and solve problems creatively. You'll be offered a competitive salary and share options, augmented by our private health insurance. To learn more about our culture and benefits visit our careers page:   http://www.cytora.com/careers Equal Opportunities We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We're looking for a versatile, well-rounded technical writer and content strategist to help make the next version of the internet easier to build. As a documentation and technical content strategist for Protocol Labs, you will help set and steer the direction of documentation and other content for the InterPlanetary File System during a crucial stage in its development: the on-ramp to widespread adoption of IPFS. This role is both tactical and strategic, and in both the short and the long term, you will be instrumental in Protocol Labs’ efforts to plan, create, organize, and continually refine content for both technical and non-technical audiences. Day-to-day, you might update existing documentation for accuracy, draft or review documentation on new features, or create new material that makes IPFS easier to understand and use at a general level. More strategically, you might design and implement new documentation or educational resources,  conduct research with the broader IPFS community, or work closely with engineering teams (including getting deeply into the code and submitting your own pull requests) to clarify fine details of our work. This is a broad-reaching role because the IPFS audience includes developers and users with many perspectives, needs, and technical proficiencies. At this role's broadest level, you will ensure that the entire community has a clear picture of what IPFS is and how to use it for their specific needs by reducing complexity through clear, concise, and accurate communication. We’re looking for someone who has been in the technical weeds before; you either already understand blockchain or distributed systems, or have enough technical background and interest to dive in and get up to speed on this particular stack. We strongly believe that IPFS has the potential to upgrade the internet, but we also realize that at this stage of the project’s development, it is absolutely critical to translate our whitepapers and technical discussions into approachable, human-friendly documentation, guides, explainers, and teaching aids. If you enjoy diving into issues and pull requests to distill complicated concepts into sentences, structures, and diagrams people understand, this job is for you. Lead technical projects from a content perspective. Techniques may include: Identifying user and organizational needs through formal interviews, informal conversations, contextual inquiry, workshops, and analytics research Identifying content opportunities through exercises such as content audits, comparative analyses, gap analyses, and sitemapping, and make recommendations based on what you discover. Deliver and maintain high-quality, user-centered content. Create clear, accessible, and concise content through collaborating with everyone from developers to end users. Examples might include code documentation, technical guides, API documentation, example code, landing pages, and interface messaging. Iterate by writing, editing, and collaborating on drafts. Review and provide feedback on pull requests that involve documentation, blog posts, etc, to ensure language is concise, clear, and technically correct. This is especially important because many of our users and contributors are not native English speakers. Be responsible for ensuring the greater IPFS team updates readmes, docs, tutorials and comments whenever public-facing APIs or other offerings change. Incorporate continuous feedback from users, peers, and stakeholders by leading content-focused usability and critique sessions. Make content generation and iteration work visible and trackable in our shared project management tools, as well as through appropriate use of our existing GitHub repositories Implement tooling to generate, format, and test documentation Maintain, develop, and improve sites such as https://github.com/ipfs/docs (which creates https://docs.ipfs.io/ ). You should be comfortable enough in code to be able to create, edit, and test documentation-related websites. Tell us about what you do! You don’t need experience in 100% of these responsibilities, and we’d like to hear about your unique perspective on this role. You may be a fit for this role if you... Have demonstrated expertise leading content work with cross-functional, iterative teams on time-sensitive projects Have a successful track record in creating documentation or other content to synthesize and simplify technical concepts for technical and non-technical audiences Understand the challenges of keeping documentation up to date with improvements in fast-changing, in-development code, and how to write just enough documentation to be helpful (but not so much that the docs fall behind the project). Have a technical background and/or demonstrated fluency in distributed computing systems or other technical concepts relevant to our work Have strong written and verbal communication skills in both community-facing and internal settings Enjoy taking initiative to solve open-ended problems Bonus points if you have... Experience working in or managing open-source communities Experience with developer relations or developer support Experience as a developer or researcher on complex technical topics What's it like to work at Protocol Labs? Protocol Labs' mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more. As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and diverse backgrounds. We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family.