Braintree Chicago, IL, USA
Jun 10, 2019Full-time
The Braintree Docs team's hiring a new Knowledge Management Strategist. What that role looks like on a day-to-day basis: Helping internal teams write effective product documentation for merchants and developers Balancing multiple streams of work with competing and rapidly-changing priorities Advocating for the needs of docs users and continually working to improve their experiences You can think of us as a collection of teachers, artists, bakers, gardeners, and tinkerers: the details are part of a bigger picture, and we attend to each with the other in mind. We come from a variety of backgrounds and areas of expertise, and we’re better because of it. We think you’ll be most successful in this role on our team if you’re: Skilled in written communication Adept at technical learning Patient when working with many types of people and processes Experience managing content created by contributors is a huge bonus, but it’s not required. The qualities we’re looking for are transferable and can be developed in a number of ways across a variety of fields. We’d love to hear how you think your experience translates into our environment!