We're looking for a versatile, well-rounded technical writer and content strategist to help make the next version of the internet easier to build.
As a documentation and technical content strategist for Protocol Labs, you will help set and steer the direction of documentation and other content for the InterPlanetary File System during a crucial stage in its development: the on-ramp to widespread adoption of IPFS. This role is both tactical and strategic, and in both the short and the long term, you will be instrumental in Protocol Labs’ efforts to plan, create, organize, and continually refine content for both technical and non-technical audiences. Day-to-day, you might update existing documentation for accuracy, draft or review documentation on new features, or create new material that makes IPFS easier to understand and use at a general level. More strategically, you might design and implement new documentation or educational resources, conduct research with the broader IPFS community, or work closely with engineering teams (including getting deeply into the code and submitting your own pull requests) to clarify fine details of our work. This is a broad-reaching role because the IPFS audience includes developers and users with many perspectives, needs, and technical proficiencies. At this role's broadest level, you will ensure that the entire community has a clear picture of what IPFS is and how to use it for their specific needs by reducing complexity through clear, concise, and accurate communication. We’re looking for someone who has been in the technical weeds before; you either already understand blockchain or distributed systems, or have enough technical background and interest to dive in and get up to speed on this particular stack. We strongly believe that IPFS has the potential to upgrade the internet, but we also realize that at this stage of the project’s development, it is absolutely critical to translate our whitepapers and technical discussions into approachable, human-friendly documentation, guides, explainers, and teaching aids. If you enjoy diving into issues and pull requests to distill complicated concepts into sentences, structures, and diagrams people understand, this job is for you.
Lead technical projects from a content perspective. Techniques may include:
Identifying user and organizational needs through formal interviews, informal conversations, contextual inquiry, workshops, and analytics research
Identifying content opportunities through exercises such as content audits, comparative analyses, gap analyses, and sitemapping, and make recommendations based on what you discover.
Deliver and maintain high-quality, user-centered content.
Create clear, accessible, and concise content through collaborating with everyone from developers to end users. Examples might include code documentation, technical guides, API documentation, example code, landing pages, and interface messaging.
Iterate by writing, editing, and collaborating on drafts.
Review and provide feedback on pull requests that involve documentation, blog posts, etc, to ensure language is concise, clear, and technically correct. This is especially important because many of our users and contributors are not native English speakers.
Be responsible for ensuring the greater IPFS team updates readmes, docs, tutorials and comments whenever public-facing APIs or other offerings change.
Incorporate continuous feedback from users, peers, and stakeholders by leading content-focused usability and critique sessions.
Make content generation and iteration work visible and trackable in our shared project management tools, as well as through appropriate use of our existing GitHub repositories
Implement tooling to generate, format, and test documentation
Maintain, develop, and improve sites such as https://github.com/ipfs/docs (which creates https://docs.ipfs.io/ ). You should be comfortable enough in code to be able to create, edit, and test documentation-related websites.
Tell us about what you do! You don’t need experience in 100% of these responsibilities, and we’d like to hear about your unique perspective on this role.
You may be a fit for this role if you...
Have demonstrated expertise leading content work with cross-functional, iterative teams on time-sensitive projects
Have a successful track record in creating documentation or other content to synthesize and simplify technical concepts for technical and non-technical audiences
Understand the challenges of keeping documentation up to date with improvements in fast-changing, in-development code, and how to write just enough documentation to be helpful (but not so much that the docs fall behind the project).
Have a technical background and/or demonstrated fluency in distributed computing systems or other technical concepts relevant to our work
Have strong written and verbal communication skills in both community-facing and internal settings
Enjoy taking initiative to solve open-ended problems
Bonus points if you have...
Experience working in or managing open-source communities
Experience with developer relations or developer support
Experience as a developer or researcher on complex technical topics
What's it like to work at Protocol Labs?
Protocol Labs' mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more. As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and diverse backgrounds. We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family.