Plaid San Francisco, CA, USA
Nov 01, 2019Full-time
Plaid is building the infrastructure that powers the future of financial services. Our core constituency is developers, and as a Technical Writer you’ll help write and maintain the primary learning resources and documentation for our developer community. You’ll join the Developer group here at Plaid as the first Technical Writer and content strategist, and enable our developers to quickly ship reliable code, while minimizing cognitive overhead. This is a new role and we’re looking for someone who is experienced, empathetic, and collaborative to lead our documentation efforts. What you’ll work on Write external and internal developer-facing documentation and guides for Plaid’s new products, features, and APIs Establish writing standards, a Plaid “voice”, and best practices for unifying and scaling our documentation Create a long-term content strategy, organize documentation and make learning resources easily discoverable for developers Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills What excites you Our Documentation, API, and onboarding experience as well as their potential for optimization Solving problems for developers, builders, and small to enterprise start-ups A product-minded culture that rapidly moves from creative concepts to concrete solutions Close collaboration with engineering and business teams on all aspects of product development Establishing a unified and world-class presence across all our products and platforms What excites us Ability to write – capable of producing clear, concise, and instructive prose Familiarity with modern web services, APIs and general developer tools such as git, bash, etc. Thoughtful and friendly voice with impeccable grammar, spelling, editing, and proofreading skills You can understand Plaid’s product with a high degree of technical depth Ability to work with a high degree of autonomy We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.