Tenfold is the leading iPaaS for Contact Centers, integrating dozens of telephony systems with market leading CRMs. Using Tenfold, contact center agents become context aware at the moment of interaction via Tenfold’s Agent UI and benefit from automations Tenfold introduces to the interaction lifecycle allowing the agent to focus on the conversation while Tenfold identifies the caller, saves structured data about the call to the CRM, and provides a consolidated interface for agent notes and dispositions.