Formlabs

Formlabs designs and manufactures powerful and accessible 3D printing systems. Headquartered in Boston with offices in Germany, Japan, and China, the company was founded in 2011 by a team of engineers and designers from the MIT Media Lab and Center for Bits and Atoms. Formlabs is establishing the industry benchmark for professional 3D printing for engineers, designers, and manufacturers around the globe, and accelerating innovation in a variety of industries, including education, dentistry, healthcare, jewelry, and research. Formlabs products include the Form 2 SLA 3D printer, Fuse 1 SLS 3D printer, Form Cell manufacturing solution, and Pinshape marketplace of 3D designs. Formlabs also develops its own suite of high-performance materials for 3D printing, as well as best-in-class 3D printing software.

Formlabs Somerville, MA, USA
Sep 23, 2018
Full-time
To reinvent an industry, you have to build the best team.  Join Formlabs  if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Formlabs needs an experienced writer who is knowledgeable about technology and instructional content. We’re in search of someone who can easily identify what a user needs to know and quickly develop polished technical product resources. If you have a flair for the written word, a skill for understanding hardware, and a desire to elevate the user’s experience, we have the perfect challenge for you. Join the Services team at Formlabs to produce best-in-class product resources and continue improving the best desktop 3D printing experience. We’re looking for an enthusiastic  Technical Writer  to help us support end-users. Please include writing or work samples to demonstrate past projects, along with your résumé and cover letter. The Job: Develop accurate, actionable documentation for 3D printer hardware, software, and materials Work collaboratively with customer support and engineering to research and write resources for internal and external use Equip customer support team members to troubleshoot and deliver well-informed guidance to end users You: Have experience compiling easy-to-follow, concise, well-formatted information for an audience Work through all stages of content development: concept, outline, draft, revise, publish Psyched to help our users learn how, when, and where they desire Are thorough in attention to spelling, grammar, and formatting according to defined styles Know how to use XML, DITA, DocBook or related formats and standards with technical help authoring tools, such as MadCap Flare, RoboHelp, or FrameMaker (to name a few) Have a track record of giving and receiving feedback about written work Proven ability to research the audience, check the facts, and anticipate users’ questions Bonus Skills: Familiarity with 3D printing or analogous hardware: the technology and the industry Ability to empathize with the needs of a technical- and soft-skill-focused customer service team Basic experience with creating instructional photo and video assets Familiarity with the principles and tools of basic HTML and web design Our Perks: Flexible Vacation Generous premium coverage for medical, dental, and vision plans Paid parental leave Commuter benefits Unlimited 3D prints  *Please note this position is based out of our Somerville, MA office.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.