Plaid is building the infrastructure that powers the future of financial services. Our core constituency is developers, and as a Technical Writer you’ll help write and maintain the primary learning resources and documentation for our developer community. You’ll join the Developer group here at Plaid as the first Technical Writer and content strategist, and enable our developers to quickly ship reliable code, while minimizing cognitive overhead. This is a new role and we’re looking for someone who is experienced, empathetic, and collaborative to lead our documentation efforts.
What you’ll work on
Write external and internal developer-facing documentation and guides for Plaid’s new products, features, and APIs
Establish writing standards, a Plaid “voice”, and best practices for unifying and scaling our documentation
Create a long-term content strategy, organize documentation and make learning resources easily discoverable for developers
Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills
What excites you
Our Documentation, API, and onboarding experience as well as their potential for optimization
Solving problems for developers, builders, and small to enterprise start-ups
A product-minded culture that rapidly moves from creative concepts to concrete solutions
Close collaboration with engineering and business teams on all aspects of product development
Establishing a unified and world-class presence across all our products and platforms
What excites us
Ability to write – capable of producing clear, concise, and instructive prose
Familiarity with modern web services, APIs and general developer tools such as git, bash, etc.
Thoughtful and friendly voice with impeccable grammar, spelling, editing, and proofreading skills
You can understand Plaid’s product with a high degree of technical depth
Ability to work with a high degree of autonomy
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Nov 01, 2019
Full-time
Plaid is building the infrastructure that powers the future of financial services. Our core constituency is developers, and as a Technical Writer you’ll help write and maintain the primary learning resources and documentation for our developer community. You’ll join the Developer group here at Plaid as the first Technical Writer and content strategist, and enable our developers to quickly ship reliable code, while minimizing cognitive overhead. This is a new role and we’re looking for someone who is experienced, empathetic, and collaborative to lead our documentation efforts.
What you’ll work on
Write external and internal developer-facing documentation and guides for Plaid’s new products, features, and APIs
Establish writing standards, a Plaid “voice”, and best practices for unifying and scaling our documentation
Create a long-term content strategy, organize documentation and make learning resources easily discoverable for developers
Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills
What excites you
Our Documentation, API, and onboarding experience as well as their potential for optimization
Solving problems for developers, builders, and small to enterprise start-ups
A product-minded culture that rapidly moves from creative concepts to concrete solutions
Close collaboration with engineering and business teams on all aspects of product development
Establishing a unified and world-class presence across all our products and platforms
What excites us
Ability to write – capable of producing clear, concise, and instructive prose
Familiarity with modern web services, APIs and general developer tools such as git, bash, etc.
Thoughtful and friendly voice with impeccable grammar, spelling, editing, and proofreading skills
You can understand Plaid’s product with a high degree of technical depth
Ability to work with a high degree of autonomy
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
NGINX, Inc., now part of F5, is the company behind the popular open source project. We offer a suite of technologies for developing and delivering modern applications. Together with F5, our combined solution bridges the gap between NetOps and DevOps, with multi-cloud application services that span from code to customer.
The NGINX Application Platform enables enterprises undergoing digital transformation to modernize legacy, monolithic applications, as well as deliver new, microservices‑based applications. Companies like Netflix, Starbucks, and McDonalds rely on NGINX to reduce costs, improve resiliency, and speed innovation.
We are building the applications to help millions of our dedicated users do more with their NGINX servers, and we are currently searching for a Senior Technical Writer to join our team in San Francisco. You will have a major hand in the creation and development of online documentation for our new control plane applications. Our control plane products make it easy for customers to improve the performance, reliability, and security of their applications.
If you are looking for a team where you can apply your talent, knowledge, skills, and experience to develop customer-facing content for applications, internal documentation, and online articles, then we'd love to hear from you.
Responsibilities:
Build and maintain user documentation for NGINX Controller, third-party integrations, and open source projects by using docs like code methodologies
Collaborate with product management, engineering, and user experience teams to identify deliverables
Prioritize time and needs to meet goals, roadmap timelines, and production deadlines
Participate in the continuous delivery of releases using a lean, agile process
Desired Qualifications:
A passion for creating great documentation
Experience developing docs like code
Familiarity with static site generators (Hugo and Sphinx preferred)
Experience writing in lightweight markup languages (Markdown, reStructuredText).
Experience using Unix-like systems and comfort using the command line
Experience with Git or other version control systems
Familiarity with the concepts of structured authoring and content reuse
Knowledge of agile software development principles
Previous experience writing documentation for an enterprise software company, and/or products around infrastructure, IT operations, DevOps, or developer tools
Experience using ticketing systems such as JIRA
Familiarity with and understanding of automated build pipelines
Ability to manage multiple projects and deliver content on-deadline in a fast-paced environment
Qualifications:
Highly technical or computer literate – coding skills aren’t required, but an understanding of enterprise software, as well as a conceptual understanding of software and the people who use it, are
8+ years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years of experience; or equivalent experience
Excellent written English skills
Oct 21, 2019
Full-time
NGINX, Inc., now part of F5, is the company behind the popular open source project. We offer a suite of technologies for developing and delivering modern applications. Together with F5, our combined solution bridges the gap between NetOps and DevOps, with multi-cloud application services that span from code to customer.
The NGINX Application Platform enables enterprises undergoing digital transformation to modernize legacy, monolithic applications, as well as deliver new, microservices‑based applications. Companies like Netflix, Starbucks, and McDonalds rely on NGINX to reduce costs, improve resiliency, and speed innovation.
We are building the applications to help millions of our dedicated users do more with their NGINX servers, and we are currently searching for a Senior Technical Writer to join our team in San Francisco. You will have a major hand in the creation and development of online documentation for our new control plane applications. Our control plane products make it easy for customers to improve the performance, reliability, and security of their applications.
If you are looking for a team where you can apply your talent, knowledge, skills, and experience to develop customer-facing content for applications, internal documentation, and online articles, then we'd love to hear from you.
Responsibilities:
Build and maintain user documentation for NGINX Controller, third-party integrations, and open source projects by using docs like code methodologies
Collaborate with product management, engineering, and user experience teams to identify deliverables
Prioritize time and needs to meet goals, roadmap timelines, and production deadlines
Participate in the continuous delivery of releases using a lean, agile process
Desired Qualifications:
A passion for creating great documentation
Experience developing docs like code
Familiarity with static site generators (Hugo and Sphinx preferred)
Experience writing in lightweight markup languages (Markdown, reStructuredText).
Experience using Unix-like systems and comfort using the command line
Experience with Git or other version control systems
Familiarity with the concepts of structured authoring and content reuse
Knowledge of agile software development principles
Previous experience writing documentation for an enterprise software company, and/or products around infrastructure, IT operations, DevOps, or developer tools
Experience using ticketing systems such as JIRA
Familiarity with and understanding of automated build pipelines
Ability to manage multiple projects and deliver content on-deadline in a fast-paced environment
Qualifications:
Highly technical or computer literate – coding skills aren’t required, but an understanding of enterprise software, as well as a conceptual understanding of software and the people who use it, are
8+ years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years of experience; or equivalent experience
Excellent written English skills
Argo AI
Pittsburgh, PA; Palo Alto, CA; Dearborn, MI
Argo AI was founded to tackle one of the most challenging applications in computer science, robotics and artificial intelligence with self-driving vehicles. Argo AI is developing and deploying the latest advancements in artificial intelligence, machine learning and computer vision to help build safe and efficient self-driving vehicles that enable these transformations and more. The challenges are significant, but we are a team that believes in tackling hard, meaningful problems to improve the world.
We are building a high-performance team that is excited by complex engineering challenges and is passionate about making transportation safer, more affordable and accessible for all.
We are seeking hands-on candidates to manage and improve a large quantity of written documentation and standards. As a Technical Writer on the Autonomy Infrastructure team, you will work directly with top Autonomous Vehicle software engineers to deliver written technical documentation for use by both internal engineering teams, and by contract operations teams. Successful candidates should have experience editing coding standards, managing large quantities of wiki content, developing API documentation, and writing enterprise-level end-user documentation. Candidates should have experience working directly with software engineering teams, a strong background in developing software documentation. Strong candidates will have previous experience reading and documenting C++, Python, Javascript, or Rust code.
What you’ll do:
Edit and maintain the Argo AI Coding Standards document, with input from software engineers
Edit and maintain the internal wiki pages for several development teams
Develop documentation for developer workflows and onboarding materials
Work directly with software engineering teams in the Autonomy Infrastructure group to develop end-user. documentation for software tools
What we’re looking for:
Degree in Computer Engineering, Computer Science, Electrical Engineering, Robotics or a related field
Solid experience developing software documentation as part of a software engineering team
Solid experience editing internal wiki pages
Strong communication, problem-solving, task-prioritization, and teamwork skills particularly when working with software engineering teams in new problem spaces
Experience developing API documentation is a plus
Experience developing and evaluating user interfaces is a plus
Some knowledge of C++, Python, or Javascript is a plus
At Argo AI, we have a strong emphasis on creating a highly effective team environment. Thus, we seek candidates that can work effectively with others across a broad range of disciplines. Argo AI is an equal opportunity employer that believes in diversity as a strength and is committed to creating an inclusive environment for all employees.
We know it takes competitive benefits to fuel a team that works hard and enjoys the challenge. At Argo AI, you can expect stellar perks to support your best self:
High-quality individual and family health, dental, and vision insurance
Competitive compensation packages
Employer-matched 401(k) retirement plan
Paid parental leave
Unlimited vacation
Daily catered lunches and snacks
Free onsite or adjacent parking
Commuter reimbursement
Fitness reimbursement
Professional development reimbursement
Argo AI is a LinkedIn Top 50 Startup
Oct 11, 2019
Full-time
Argo AI was founded to tackle one of the most challenging applications in computer science, robotics and artificial intelligence with self-driving vehicles. Argo AI is developing and deploying the latest advancements in artificial intelligence, machine learning and computer vision to help build safe and efficient self-driving vehicles that enable these transformations and more. The challenges are significant, but we are a team that believes in tackling hard, meaningful problems to improve the world.
We are building a high-performance team that is excited by complex engineering challenges and is passionate about making transportation safer, more affordable and accessible for all.
We are seeking hands-on candidates to manage and improve a large quantity of written documentation and standards. As a Technical Writer on the Autonomy Infrastructure team, you will work directly with top Autonomous Vehicle software engineers to deliver written technical documentation for use by both internal engineering teams, and by contract operations teams. Successful candidates should have experience editing coding standards, managing large quantities of wiki content, developing API documentation, and writing enterprise-level end-user documentation. Candidates should have experience working directly with software engineering teams, a strong background in developing software documentation. Strong candidates will have previous experience reading and documenting C++, Python, Javascript, or Rust code.
What you’ll do:
Edit and maintain the Argo AI Coding Standards document, with input from software engineers
Edit and maintain the internal wiki pages for several development teams
Develop documentation for developer workflows and onboarding materials
Work directly with software engineering teams in the Autonomy Infrastructure group to develop end-user. documentation for software tools
What we’re looking for:
Degree in Computer Engineering, Computer Science, Electrical Engineering, Robotics or a related field
Solid experience developing software documentation as part of a software engineering team
Solid experience editing internal wiki pages
Strong communication, problem-solving, task-prioritization, and teamwork skills particularly when working with software engineering teams in new problem spaces
Experience developing API documentation is a plus
Experience developing and evaluating user interfaces is a plus
Some knowledge of C++, Python, or Javascript is a plus
At Argo AI, we have a strong emphasis on creating a highly effective team environment. Thus, we seek candidates that can work effectively with others across a broad range of disciplines. Argo AI is an equal opportunity employer that believes in diversity as a strength and is committed to creating an inclusive environment for all employees.
We know it takes competitive benefits to fuel a team that works hard and enjoys the challenge. At Argo AI, you can expect stellar perks to support your best self:
High-quality individual and family health, dental, and vision insurance
Competitive compensation packages
Employer-matched 401(k) retirement plan
Paid parental leave
Unlimited vacation
Daily catered lunches and snacks
Free onsite or adjacent parking
Commuter reimbursement
Fitness reimbursement
Professional development reimbursement
Argo AI is a LinkedIn Top 50 Startup
As Bolt’s first technical writer, you’ll not only write customer-facing content but also partner with engineering, support, and other stakeholders to build processes that ensure ongoing scale and quality of our documentation. Your passion for sharing knowledge will improve upon Bolt’s existing writing culture, and your excellent writing skills will simplify Bolt for our customers at all points of the customer lifecycle. Additionally, as a member of our customer education team, you’ll integrate your content into our broader education ecosystem, ensuring that we communicate technical operations and requirements consistently across multiple media. You’re a great fit for this role if you enjoy working with developers and customers, love writing and organizing content, and are highly motivated to deliver a top-notch customer experience.
You'll
Write and maintain all content for our external developer audience, including: API documentation, Plugin integration documentation, and Plugin testing practices
Document approved third-party applications and the processes required to integrate each application with Bolt.
Compile Bolt’s release notes.
Partner closely with engineering, product, support, solution engineering, implementation and customer success to ensure that your documentation is of high quality, is easily discoverable, is intuitive to follow, and is simple to maintain.
Understand customer needs and incorporate customer feedback into our technical documentation. Partner with customer education leadership to build out our content writing tech stack, including selection of authoring and distribution tools.
Ensure smooth integration of Bolt’s technical documentation into other components of our education experience, such as training courses.
Ensure that the style and tone of our technical documentation are aligned with our brand.
Requirements
Experience writing developer-focused technical documentation for an external audience
Outstanding writing & communication skills
Demonstrated ability to quickly learn technical concepts
Experience with best-in-class content authoring and distribution tools
Experience with Javascript, HTML, CSS, SQL, PHP
Domain expertise in eCommerce (Bonus)
Experience with Shopping Cart Platforms (WooCommerce, Magento, Shopify, BigCommerce) (Bonus)
Experience with Google Analytics & Facebook Pixel (Bonus)
Experience with Web Hosting (Bonus)
Oct 11, 2019
Full-time
As Bolt’s first technical writer, you’ll not only write customer-facing content but also partner with engineering, support, and other stakeholders to build processes that ensure ongoing scale and quality of our documentation. Your passion for sharing knowledge will improve upon Bolt’s existing writing culture, and your excellent writing skills will simplify Bolt for our customers at all points of the customer lifecycle. Additionally, as a member of our customer education team, you’ll integrate your content into our broader education ecosystem, ensuring that we communicate technical operations and requirements consistently across multiple media. You’re a great fit for this role if you enjoy working with developers and customers, love writing and organizing content, and are highly motivated to deliver a top-notch customer experience.
You'll
Write and maintain all content for our external developer audience, including: API documentation, Plugin integration documentation, and Plugin testing practices
Document approved third-party applications and the processes required to integrate each application with Bolt.
Compile Bolt’s release notes.
Partner closely with engineering, product, support, solution engineering, implementation and customer success to ensure that your documentation is of high quality, is easily discoverable, is intuitive to follow, and is simple to maintain.
Understand customer needs and incorporate customer feedback into our technical documentation. Partner with customer education leadership to build out our content writing tech stack, including selection of authoring and distribution tools.
Ensure smooth integration of Bolt’s technical documentation into other components of our education experience, such as training courses.
Ensure that the style and tone of our technical documentation are aligned with our brand.
Requirements
Experience writing developer-focused technical documentation for an external audience
Outstanding writing & communication skills
Demonstrated ability to quickly learn technical concepts
Experience with best-in-class content authoring and distribution tools
Experience with Javascript, HTML, CSS, SQL, PHP
Domain expertise in eCommerce (Bonus)
Experience with Shopping Cart Platforms (WooCommerce, Magento, Shopify, BigCommerce) (Bonus)
Experience with Google Analytics & Facebook Pixel (Bonus)
Experience with Web Hosting (Bonus)
