Knowledge Management Strategist

  • Braintree
  • Chicago, IL, USA
  • Jun 10, 2019
Full-time Technical Writing

Job Description

The Braintree Docs team's hiring a new Knowledge Management Strategist. What that role looks like on a day-to-day basis:

  • Helping internal teams write effective product documentation for merchants and developers
  • Balancing multiple streams of work with competing and rapidly-changing priorities
  • Advocating for the needs of docs users and continually working to improve their experiences

You can think of us as a collection of teachers, artists, bakers, gardeners, and tinkerers: the details are part of a bigger picture, and we attend to each with the other in mind. We come from a variety of backgrounds and areas of expertise, and we’re better because of it. We think you’ll be most successful in this role on our team if you’re:

  • Skilled in written communication
  • Adept at technical learning
  • Patient when working with many types of people and processes

Experience managing content created by contributors is a huge bonus, but it’s not required. The qualities we’re looking for are transferable and can be developed in a number of ways across a variety of fields. We’d love to hear how you think your experience translates into our environment!