Senior Technical Writer

  • Klarna GmbH
  • Oct 23, 2019
Full-time Technical Writing Developer Relations

Job Description

Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do. 
Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify. 

You’ll be one of the first Technical Writers on the ground here in Berlin and will lay the foundations for excellence in Developer Experience (DX) across the company. Our team works on, produces the .NET, Java and PHP SDKs, provides support via, owns an interactive debugging tool offered to Klarna's merchants and is responsible for end-to-end excellence in DX.

What you will do

We work in small highly collaborative Agile and many times distributed teams. You and the Developers Experience team have a clear mission of delivering world-class Developer Experience and maintain ownership of the cultural changes needed to provide an outcome that supports Klarna and our customers. In your capacity as Senior Technical Writer you shall help drive initiatives, cultural shifts, educate your colleagues, provide seed content, consult teams on best practices and help build a flexible system and workflow following DocOps practices.You will advocate for the team and Klarna both internally and externally and are a good communicator, able to work closely with teams in helping them deliver well-documented, quality products.

You will be exploring a multitude of products and infrastructure, and will be helping to map and document a consistent view and narrative, as we expose these to the wider developer public.
At Klarna we optimise for quality, flow, fast feedback and time to market. To do this we focus on end-to-end ownership, continuous improvement, testing, monitoring and experimentation. We aim for teams that are inclusive, helpful, and have a strong sense of ownership for the things they build.
Some of the technologies and platforms you would be working with: Java, PHP, JavaScript, Typescript, .NET, Docker, Jenkins, AWS, Gitbook, Markdown, Bash, Git and the Atlassian suite of products.

We’re looking for Senior Technical Writers, with experience in creating technical solutions and are up-to-date with current Technical Writing trends that share our passion for building great products using proven engineering practices. We are looking for positive and passionate people who will put teamwork and collaboration above all else. You will need to be comfortable in a rapidly changing environment and able to navigate ambiguity and a high rate of change.

You should have

  • BS degree in Computer Science or a related technical field, or equivalent practical experience
  • 2+ Years of experience in a similar position
  • English speaking and writing skills at a native speaker level
  • Passion for writing, editing and reviewing coherent, engaging documentation
  • Experience in documenting REST APIs written in Swagger / Open API
  • Experience with Git
  • Experience in interviewing, interacting with multiple stakeholders and extracting structured information out of complex information and dependencies
  • Demonstrated ability to digest, dissect and explain complex technical concepts
  • Willingness to learn new technologies and move between different tech stacks
  • The drive to proactively seek out information and contribute to ongoing initiatives
  • Experience in leading other Technical Writers

You might also have

  • Experience in educating large organizations
  • Experience in Developer Outreach
  • Experience in building your own solutions
  • Experience with using command-line tools
  • Experience with Static Site Generators
  • Experience using a CMS
  • Experience with continuous integration and deployment, especially build pipelines in Jenkins or similar systems

What we offer

  • Competitive salary
  • 30 days of annual leave every year
  • Generous occupational pension and insurance plans
  • Flexible work scheduleInternational working environment in central Berlin
  • Learning and development focused environment with an emphasis on knowledge sharing, training and regular internal technical talks
  • Relocation support

This is an excellent opportunity for experienced Technical Writers to join our brand new office in our newly formed location of Berlin, Germany, as we grow and explore more themes in the intersection of end-to-end Product Quality, CI / CD, DocOps, Developer Experience & Outreach. We can offer you an international working environment filled with smart and motivated colleagues. We know that diverse teams are strong teams, so we welcome those from different backgrounds and experiences. As part of one of Europe’s fastest growing companies, you'll help play an important role in taking Klarna to the next level.