Content Designer, Cloud Platform

  • Atlassian
  • Sydney NSW, Australia
  • Nov 04, 2019
Full-time UX Design

Job Description

Information is a powerful and essential element of the user experience. If that statement makes your eyes light up, you might be who we're looking for.

At Atlassian, we look at the way we communicate technical information to our customers as an end-to-end journey. This journey begins with our customers and their needs, continues through the discovery and purchasing process to learning our products and ends with just enough content to guide our customers or solve their problems. We know that good writing and software are not always considered synonymous, and we're on a mission to change that.

This isn't a traditional technical writing role. As part of the Design Team, you'll be empowered to experiment with a variety of approaches to information in the website, UI, documentation, supporting materials, and anywhere else our customers experience information. We are also constantly working to find better ways to measure what makes an information experience successful. You'll be using these methods (perhaps suggesting new methods we've not thought of) to constantly challenge ourselves and improve our craft.

More about you

This job is for someone who thinks bigger than traditional software documentation. You can explain complex features and communicate value in a compelling, clear, and effective way.

We're looking for someone who's ready to own the information experience for their customer journey and contribute to projects that benefit the larger documentation community here at Atlassian.

When you join the team, you'd be expected to have:

  • excellent technical writing skills
  • experience writing product documentation for technical audiences
  • experience writing in-app copy
  • experience working with multi-disciplinary teams including designers, developers, product managers, analysts, marketing, and customer support teams
  • great stakeholder management skills
  • experience working in and managing documentation projects in an agile, fast paced environment

And ideally, we'd hope you'd have:

  • a knack for creatively engaging with audiences
  • experience working on cross-product documentation
  • experience with conducting and using research insights to improve content-driven experiences
  • an ability to challenge yourself and others
  • experience in improving or building information architectures and content strategies
  • Bonus points if you have experience working with project management or service desk documentation.

More about our team

We believe information is critical to any user experience. When you join Atlassian as a Content Designer (CD), you become part of the Atlassian Design organization. Content Design includes everything needed to understand, support, market, and use that product. You won't own all the content, but you'll help make sure the stories we tell are consistent and create a great experience for our customers.

Show us something

Along with your resume, send or point us to an example of great instructional or learning content that you've created.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.