About the Department
The Product Content team at Cloudflare creates content that is accessible, engaging, and complete to help customers achieve success. We shape the high-level content strategy and get our hands dirty authoring and editing. We make complicated things simple through crisp, clear content.
About the Role
The Director, Product Content is responsible for the strategy, scalability, and organization of our product documentation, in-product copy and support content. You will lead a team that builds successful product content in an agile software development environment. You will guide new product content through all stages of the product life cycle, from the identification of customer needs and product definition through development, launch, and sustainment. This role will nurture the development of a team of tech writers and content designers who are passionate about writing and serious about their careers in technical documentation. This is a highly cross-functional role in which you will be responsible for shaping our overall product content strategy, roadmap, and methods and practices for your team to support the achievement of company business goals.
This position requires you to be a self-starter with the ability to take ownership, work with tight timelines, handle various tasks simultaneously while maintaining a positive attitude. Great oral communication and written documentation skills are critical for this role in promoting ideas throughout the company.
What you’ll do
Examples of desirable skills, knowledge, and experience
The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product documentation forward. You are execution-focused and emphasize getting things done while paying attention to important details. You have several years of experience leading product content teams at a SaaS company. You have a passion for building phenomenal product content and want to solve the problems of performance, security, and reliability of the Internet.
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project : We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
Sound like something you’d like to be a part of? We’d love to hear from you!
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at email@example.com or via mail at 101 Townsend St. San Francisco, CA 94107.