Technical Writer

  • Wowza Media Systems
  • Remote
  • Jun 29, 2020
Full-time Technical Writing Remote-Friendly

Job Description

Wowza Media Systems, the global leader in live video streaming technology, is seeking a highly skilled Technical Writer. As a Technical Writer at Wowza, you will help our customers successfully deliver streaming video and audio to any device, anywhere, and you’ll empower a community of builders to create professional streaming solutions at scale.

What you would be doing

We are looking for a Technical Writer to help document our streaming server software and related products and APIs. You’ll be producing content for streaming professionals and platform developers who use Wowza products and technology to customize live streaming workflows. You’ll set up and use software from Wowza and third parties to plan, write, and curate technical content, including user guides, technical articles, UI text, API reference documentation, and code examples. You’ll work closely with other technical writers as well as the Wowza Product Management, Engineering, Support, and Marketing teams to build and maintain a robust library of content that enables our customers to use our products effectively and efficiently.

You’ll report to the Documentation Manager as a member of the Technical Documentation team. You’ll partner with cross-functional and geographically-dispersed professionals who are focused on creating, improving, and driving the adoption of Wowza Streaming Engine and other Wowza technologies. This role requires you to move nimbly between projects and thrive in a fast-paced environment with multiple assignments of varying complexity.

You must be passionate about helping customers be successful in implementing their streaming goals and have an interest in video streaming technology. Your contributions will play a vital role in customer satisfaction.

Experience We'd Love for you to Have

  • 2+ years producing technical documentation for commercially released software products.
  • The ability to read and understand code, or better yet, experience writing code examples.
  • Familiarity with programming and scripting languages such as Java, JavaScript, cURL, JSON, XML, the OpenAPI/Swagger specification, and the GraphQL specification.
  • Proficiency in HTML and CSS.
  • Working with content management systems and source-code repositories; Git experience preferred.
  • Familiarity with HTTP-based adaptive-bitrate streaming, CDN services, and OTT delivery; experience with Wowza products and services a plus.
  • Using technical writing style guidelines and SEO best practices to help raise content usability and discoverability. Familiarity with the Microsoft Manual of Style and Chicago Manual of Style a plus.
  • Working in iterative software development cycles that use agile methodologies and processes.
  • Strong cross-group collaboration skills, with the ability to gather and incorporate business and technical requirements and feedback from multiple stakeholders into documentation.
  • Excellent verbal communication and interpersonal skills.
  • Self-starter who can work with minimal supervision.
  • Ability to work remotely and/or with remote team members.
  • Bachelor’s degree in Technical Communication, Computer Science, or related field, or equivalent experience.

The ideal candidate will work in our Golden, CO office, but we will also consider applications from candidates who can fill the position remotely.