We are looking for an experienced and motivated technical leader to join the Operational Excellence and Governance team which drives scalability and process improvements across the organization. This role will support the company-wide Global Skilling Initiative and will have accountability for the strategic vision and execution of coverage and health of our content. The role will focus on driving a shared understanding and consistent use of a content health model that our teams will use to optimize content performance for our Customers. This role requires being passionate about Customers and using a data-driven approach to collaborate cross-functionally to drive the growth of our technical documentation, interactive training, and solution guidance.
As the leader of the Content Health & Coverage program, you will need to be technically capable and credible so that you are effective in shaping our team and their ability to help the greater organization scale and drive success for customers. You must possess strong PM skills, be able to influence without authority, and enjoy learning. You will need to be adept at interacting, communicating and partnering with other teams as well as representing your team to executive management.