Lead Technical Writer

  • Homesite Insurance
  • Remote (Seattle, WA)
  • Aug 26, 2020
Full-time Technical Writing Developer Relations

Job Description

Homesite Insurance was founded in 1997 and was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate rapidly to meet the needs of our customers and their changing expectations.

One thing that's stayed the same since our founding: our commitment to our customers, partners and employees.

Join us on our journey as we continue to grow into a powerful contender in the field of insurance.

Objectives of this Role

  • Define enterprise standards for the creation and management of all documentation
  • Develop comprehensive documentation for internal and external audiences
  • Obtain a deep understanding of technical systems and translate into simple, polished, and engaging content
  • Develop and maintain a detailed catalog of reference materials, including research, usability tests, and design specifications
  • Publish external narratives describing the process for consuming our API as well as the associated data models
  • Gradually build team of passionate writers responsible for the creation of content for our external documentation portal

Daily And Monthly Responsibilities

  • Research, outline, write, and edit new and existing content, working closely with the various feature teams to understand systems requirements
  • Independently gather information from subject matter experts to develop, organize, and write product information, technical specifications, and process documentation
  • Work with team leads and individual contributors to improve the documentation process for capturing ongoing changes
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
  • Participate in a team defined Agile workflow for completing all assigned work, including Agile ceremonies

Skills And Qualifications

  • Bachelor’s degree in a relevant technical field or communication discipline
  • 2-4 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing technical documentation for multiple audiences
  • Experience writing API documentation using interactive / exploratory tools
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the software development life cycle (SDLC)
  • Previous software development experience
  • Certification through the Society for Technical Communicators or similar organization
  • Experience using XML, JSON, YAML, or Markdown based tools to create documentation