In an industry dominated by server-based software, Mews is revolutionizing property management with our cloud-based solutions. We’re driven by our mission to enable truly great service and customer experiences, but we don’t limit ourselves to the hospitality industry because in an environment where ideas and innovation are celebrated, we know that the sky's the limit.
The mission of the Product Content team at Mews is to create content that is engaging, accessible, complete and respects the company tone of voice while helping our customers to be successful. Help us shape our content strategy and join us in creating our product content. As industry innovators, we always face the challenge of introducing new concepts to our customers who have operated for decades under the habits of existing solutions for hospitality. It’s essential that we make the introduction to these new concepts understandable, clear, simple, concise and meaningful.
The Director of Product Content is responsible for the strategy, scalability, and organization of our product documentation (including API docs), support content, in-product copy and management of our translation network. Your team’s role will be to become the gatekeepers of all new product content through all its stages, from design, to development to release and beyond. Building and nurturing a team of proud and passionate technical writers and their development will be the key to success in your role. You’ll be asked to collaborate heavily with other departments and teams, to build the overall product content strategy and the underlying roadmap, but also habits, procedures and processes to enable the success of your team at scale.
You’ll be given ownership on the first day and we expect you to start with a plan for the first three months, as we’ll make you familiar with the details throughout the interview. Don’t expect to be micromanaged, you’ll be getting high-level objectives to hit.
The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product documentation forward. You are execution-focused and emphasize getting things done while paying attention to important details. You have several years of experience leading product content teams at a SaaS company. You have a passion for building phenomenal product content and want to solve the problems of performance, security, and reliability of the Internet.