Digital Security Documentation Coordinator (Global-Multiple Locations)

  • Access Now (Non-Profit)
  • Remote (TBD)
  • Oct 15, 2020
Full-time Technical Writing

Job Description

About Us

Access Now is a growing international human rights organization dedicated to defending and extending the digital rights of users at risk around the world, including issues of privacy, security, freedom of expression, and transparency. Our policy, advocacy, Helpline, grants, and operations teams have staff presences in Europe, Latin America, the Middle East/North Africa (MENA), North America, and South/Southeast Asia, to provide global support to our mission.

About the Role

As Documentation Coordinator and a technical writer you will work closely with the Deputy Helpline Director, the Helpline Director, and other members of the Helpline team on projects to create and maintain educational materials, help coordinate preventative, proactive, community-building and educational work, and coordinate efforts aimed at strengthening the network of partners, intermediaries, and other help desks working with the Helpline.

This position is housed within the Helpline team and will report to the Deputy Helpline Director & Manager of Educations and Communities, and will liaise closely with members of the Helpline and Security Operations teams in fulfilling duties. 

What You Will Do

  • Create, update, organize and improve internal digital security documentation (articles, templates), external digital security educational materials, and guides for use by Access Now and partners, written by the Helpline or in collaboration with the Rapid Responder community and CiviCERT
  • Actively engage with the Helpline team in order to spot opportunities for new articles that fill gaps in our documented knowledge, coordinating the creation of new documentation for key issues and emerging digital security threats identified by the Digital Security Helpline
  • Maintain Helpline Operational Documentation, including incident handling policies and internal operational policies of the Digital Security Helpline
  • Support internal documentation efforts of the global Access Now Internal Security Team 
  • Organize and maintain the documentation framework and ensure that it remains accessible to relevant parties
  • Other duties or tasks as asked of you by the Deputy Helpline Director

About You

  • Excellent English language written skills
  • Ability to explain technical concepts in understandable terms
  • Familiarity with Markdown and git
  • Experience with digital security tools and practices
  • Understanding of the digital threats faced by human rights activists and defenders
  • Knowledge of another language besides English is preferred
  • Familiarity with Jekyll, Hugo, Metalsmith, or other static website generators and webhooks is preferred


This is a full-time position, with preference for any of our office locations in Berlin, Brussels, Manila, New York City, San José (CR), Tunis, or Washington, DC. Your manager would be based in UTC+2.



Access Now offers competitive compensation and benefits packages that align with our office localities. Team members from all regions also benefit from a strong global culture aligned around:

  • Professional development and growth opportunities
  • Work-life balance...including a generous paid time-off program
  • Extensive workplace flexibility
  • Connection to a diverse, global team of passionate, principled professionals
  • Organizational resilience and support for all team members
  • Opportunities to recharge (including paid refresher leave after 4 years) 


How to Apply

Please submit the following documents through the APPLY FOR THIS JOB link:

  • Résumé/CV
  • Cover letter outlining your suitability for the role, and your salary expectations


Our hiring teams review applications submitted through our careers website (BambooHR); email submissions are not accepted. In order for us to communicate with you on the status of your application, please be sure to add to your contacts list, and check spam or junk folders so that you do not miss updates from us.

We are a global human rights organization committed to inclusivity and equity, and seek the most talented team members who bring their true selves, with diverse backgrounds, cultures, perspectives, and experiences. As an equal opportunity employer, we value and encourage diversity and consider applicants for all positions without regard to race, color, religion, creed, gender, sex, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. Our commitment applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. 

For further information, please contact Bryan Rogers, Human Resources Manager, at; PGP Key: 0x676DA406, or reply to the original sender where applicable.