Technical writer

  • Adarga
  • Remote
  • Nov 17, 2020
Part-time Technical Writing Customer Support

Job Description

Job description

We’re searching for a Technical Writer and Information Manager, to join our dynamic and fast-paced team in Bristol or London (UK based but working remotely) on a part-time basis of three days a week.

Adarga creates and designs powerful AI analytics technology that helps you analyse vast amounts of data and enables you to discover the deep insights that drive faster, better decisions.

The Role

As technical writer, you will work amongst our teams of software developers, data scientists and the Adarga leadership team to create customer facing technical documentation that will help our customers use our products. This might include user guides, release notes, administration and more, and you will need to take ownership of the documents to ensure they are up to date and working well for our users.

You be creating digital and paper-based documentation in alignment with our target audience and tone of voice. You’ll need to hit the ground running, be proactive in seeking out the information you need, be great at working collaboratively across teams, and be adept at getting to grips with complex ideas - editing, clarifying, discerning what’s useful (and what’s not) and communicating them simply and clearly to technical and non-technical readers alike.

Day-to-day, you will:

  • Develop, research and create comprehensive documentation, mostly externally facing, for our products according to technical and legal standards.
  • Obtain a deep understanding of our products to translate complex product information into clear, polished, and engaging customer-focused content.
  • Write user-friendly content that meets the needs of our customers, and helps them get the most out of our product.
  • With the Communications Manager, create website content for our products pitched at an appropriate technical level for our customers and audiences, adhering to our brand guidelines.
  • Investigate and define current in-house procedures and processes, then develop innovative approaches to clarify, define and communicate these processes to our customers
  • Work alongside the Marketing team, customer success team, CISO, CTO, development teams and Engineering Manager.

The Person:

You will need to have a strong attention to detail, understand the technical details of how our software platform works, understand our development processes, and be able to translate all of this information into clear, concise understandable language.

You should be keen to innovate, self-start and to identify what needs to be done, to meet the needs of the company and (importantly) the needs of the customers.

Essential skills

  • Be self-directed and able to work independently to gather information from subject matter experts
  • Think critically about the needs of the company and our product users, so that you can proactively create your ‘to do’ list to meet these.
  • Creative and innovative in your approach to your work, and have a curiosity about how things can be done better or differently.
  • Prior industry experience as a technical writer.
  • Proven ability to quickly learn and understand complex topics.
  • Superior communication skills, with a great eye for detail.
  • Ability to grasp complex ideas and processes, then translate them into clear approachable text with a clear purpose and audience.
  • Previous experience writing documentation and procedural materials

Desirable

  • Bachelor’s or Master’s degree in relevant technical field.
  • Ability to create visual aids and diagrams to support documentation.
  • Ability to use Sharepoint.

This is a fantastic opportunity for a candidate with the right experience to apply their knowledge in a really exciting, fast growing technology-led company. Working in a relaxed and collaborative environment, creating documentation from scratch you will have the opportunity to have a huge impact on our outward-facing customer communications and technical documents.