Manager, Technical Writing

  • Alteryx
  • Remote (Denver, Colorado, USA)
  • Mar 24, 2021
Full-time Technical Writing Remote-Friendly

Job Description

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Alteryx is searching for a Manager, Technical Writing in Broomfield, CO.

Position Overview

We are looking for an experienced documentation manager to join the talented Alteryx Technical Writing team. This role requires being a strong advocate for the team, highlighting the documentation that the team creates, and working collaboratively with multiple cross-functional teams. The team is responsible for producing high-quality release notes, in-application help and sample content, UI copy, and help content for all Alteryx products.

What you’ll do:

  • Have a customer-first approach to documentation and ensure high quality of release notes, in-application help and sample content, UI copy, and help documentation. Respond to customer feedback on help documentation and escalate larger documentation requests as needed.
  • Proactively communicate upcoming documentation initiatives with other teams, especially Customer Support and Marketing.
  • Serve as an advocate for the team. Highlight the team’s work and increase the visibility of the team throughout the organization.
  • Bring visibility to the team’s work and processes. This includes meeting with every new product employee to describe team deliverables and processes and presenting at on-boarding events and customer advisory panels.
  • Meet regularly with each team member to ensure projects are running smoothly and help remove blockers as needed.
  • Hire and onboard new writers and product content managers. Match the skill sets of team members to product areas and provide opportunities to enhance knowledge of our products.
  • Escalate issues as needed to ensure each team member is able to write high-quality documentation and have it reviewed by SMEs on time prior to publication.
  • Work directly with the localization program manager to ensure help documentation is translated for customers.
  • Work closely with both the content management system and translation vendors to ensure projects are delivered on time and issues are resolved.

Required Skills:

  • Experience creating and delivering complex documentation in both cloud and on-premises environments.
  • Experience as a Technical Writer in SaaS/Software.
  • Experience managing multiple writers and content creators working on multiple product lines.
  • Familiarity with the translation process for documentation. Alteryx help documentation and in-application/sample content is translated into seven languages.
  • Ability to collaborate with many levels of the organization, including Product, Engineering, Marketing, and Customer Support.
  • Demonstrated ability to drive and deliver documentation initiatives across engineering and product.
  • Experience working with writers in multiple time zones and different cultures. Several of our team members are located in the Czech Republic.
  • Familiar with the concepts of agile software development.

Valued Skills:

  • Familiar with Gitlab, Madcap Flare, Drupal, Smartsheet, Jira, and/or SDL Translation Services.

Compensation:

Alteryx is committed to fair and equitable compensation practices. The salary range for this role is $101,700 - $172,900 located in Broomfield, CO. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. 

This role is eligible for variable compensation including bonus and stock grants.  

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.

Interested? Learn more and apply today at alteryx.com/careers!

Please contact HR@alteryx.com if you require a reasonable accommodation/adjustment to review our website or to apply online. 

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Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.