Senior Technical Writer

  • OutSystems
  • Remote (EST timezone preferred)
  • Apr 08, 2021
Full-time Technical Writing

Job Description

Who are we?
Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. OutSystems is the only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire application portfolios that easily integrate with existing systems.

OutSystems is a global company, with a base in Lisbon, Portugal and international locations in Atlanta, London, Amsterdam, Dubai and Singapore. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado.

Go and see for yourself what our happy customers have been saying about us.

How can you help us?

At OutSystems we want to help our users to deliver innovative applications as best and as fast as possible using the OutSystems Platform. Our Technical Knowledge group focuses on creating and delivering the right content for our users to be able to accomplish their goals, across our extensive portfolio of detailed technical documentation, engaging online training and practical application samples.

As a Senior Technical Writer, you'll have excellent technical writing experience and a keen perception of how to create the most effective enablement content for our users. You’ll have excellent writing skills and an ability to explain the technical details of using the OutSystems Platform to technical and non-technical audiences in a written format. You'll work towards continually improving the scale, depth, and quality of the OutSystems Technical Knowledge experience.

You will be responsible for establishing and developing a Technical Writing practice together with our Technical Knowledge group. You will help define content strategies for the knowledge needs of our users, create written materials that address those needs, coach and mentor junior technical writers, helping them grow in their careers, and ensuring that the technical content the team creates is of high quality and useful to our users.

Your responsibilities will include:

  • Coaching and mentoring junior Technical Writers in the team, ensuring the quality and usefulness of the work for our users;
  • Developing and establishing Technical Writing Best Practices, Content Outlines, Style Guides, Processes and other Technical Writing guidelines;
  • Producing straightforward, useful technical knowledge content in a Product environment;
  • Working in a “docs as code” environment, where documentation and other assets are handled and delivered following practices similar to the ones used in software development.

Skills and qualifications:

  • Fluency in both written and spoken English;
  • Experience in managing and coaching a team of Technical Writers;
  • Experience in Technical Writing in a Product environment;
  • Experience in defining a Technical Writing Practice and Process Definition and Execution;
  • Experience in Technical Writing Process Definition and Execution;
  • Experience in Content Structuring;
  • Ability to write different types of technical content;
  • Copy Editing skills;
  • Experience in gathering content user requirements;
  • Motivation to work in a highly collaborative environment;
  • Experience in SME and Stakeholder management;
  • Leadership skills;
  • Good communication skills;
  • Good prioritization skills;
  • An analytical mindset, research, and exploration skills;
  • Outstanding attention to quality and detail;
  • Identifies opportunities for improvements and takes the initiative with a positive attitude;
  • Proactive and curious about problems and their solutions;
  • Eagerness to learn and embrace different challenges.

PT, UK and US remote, East Coast candidates preferred

 Preferred qualifications:

  • Some technical experience valued, but not required;
  • Content planning skills;
  • Content process management skills;
  • Experience with content SEO;
  • Diagram Creation experience;
  • User Testing experience.

 We’re looking for passionate people committed to their work. If this description applies to you, we should talk!