Technical Writer / Documentation Specialist

  • Rebilly Inc.
  • Remote
  • Apr 08, 2021
Full-time Technical Writing Remote-Friendly

Job Description

Rebilly is looking for a technical writer to join our team and lead our documentation efforts. Having world-class docs is an integral part of our strategy. You would own all aspects of creating and maintaining the docs. This position will work cross-functionally with our product development and customer success teams to create docs for our prospects, customers, developers and project managers. We believe that great docs are critical. 

At Rebilly, we subscribe to a docs-as-code philosophy, which means applying the common practices for software development into documentation such as using version control software (we love GitHub) and continuous integration workflows. 

We are looking for someone who is 

  • interested in Docs-as-Code 

  • good at organizing information.

  • excited to drive the direction of our docs, from style and voice to content strategy.

  • experienced at working in a start-up environment. 

  • familiar with documenting software-as-a-service (SAAS) products. 

  • experienced at writing for technical and non-technical audiences. 

  • familiar with APIs, and have experience documenting APIs or CLI tools.

  • comfortable using git or isn’t afraid to learn it.

  • humble when receiving feedback about their writing.

  • comfortable providing critical feedback to others.

  • comfortable working independently.

If that sounds like you, keep reading...

Here is an example of general role expectations:

  • Month 1-2, you become familiar with the Rebilly app, our APIs, and our documentation software, Redoc. You are thinking critically about the structure and content of our docs. 

  • Month 2-4, you are familiar with our client base and their needs. You understand your audience and are building a plan to improve our docs. 

  • Month 4-6, you are familiar with the Rebilly team and feel comfortable wrangling the resources you need to execute your documentation plan. 

  • Month 6 and onward, you are putting your plan in action. You are improving the existing documentation and creating new documentation. 

Actual work and goals may vary, as we believe you should be involved in setting your goals once you understand our overall goals, product, and customers.

APPLY!

Please send your resume through our careers page on FreshTeams

HIRING PROCESS

  1. Send your resume

  2. Quick intro phone call 

  3. Small editing challenge

  4. Interview with the Success circle and People circle leads

  5. Interview with other teammates in Rebilly

  6. Offer and Hiring 

The total process should take approximately 2 weeks.

WORKING AT REBILLY

Rebilly’s Purpose: Find and create freedom through your work. 

Rebilly offers a competitive salary, training and development, birthday lunches, and provides the computer of your choosing. Further perks and benefits are dependent on your work location of choice. 

Rebilly is a Teal Organization, meaning our organizational structure may differ from what you’re used to, but we think you’ll be pleasantly surprised. In a very tiny nutshell, this means that as an organization we value self-management, self-organization, as well as the wholeness of the individuals that make up our team (meaning you should be yourself at work, and do the work that inspires you.) 

If you’re looking to join a team where you can grow, work along-side thought leaders in the payments world, and deliver fantastic products that delight our customers, you’ve found the perfect place. Please apply and learn more about us, we’d love to get to know you better too!

Come check us out at https://www.rebilly.com/careers/

ABOUT REBILLY

Rebilly is now a payments software after pivoting from a focus on subscription billing in October 2019. Rebilly’s comprehensive feature set is built to help our merchants get more of their customers from the order form to the thank you page, and more renewals paid. We took lessons learned from years of experience in the subscription business and millions of subscribers and applied them to make our payment system clever, flexible, and easy to use for our clients.