Technical Writer

  • Carted
  • Remote (Sydney NSW, Australia)
  • May 12, 2021
Full-time Technical Writing

Job Description

OUR STORY


Carted started life as a way for consumers to buy products via TikTok, and now has bold ambitions to redefine global e-commerce. We’re on a mission to build solutions for the next generation of commerce. Commerce doesn’t have to be complicated, ultimately we are about empowering developers and platforms to make commerce seamless by connecting them to millions of merchants and billions of products with a single API.

Our core constituency is developers, and as a Technical Writer, you will help write and maintain the primary documentation and learning resources for our users.

Our documentation should make our product easy to use, be of quality and instill trust.

You will be one of the very first team members of Carted who will help shape the future of commerce.
We’re looking for someone who’s not only detail-oriented but also capable of transforming technical documentation into something fun and exciting for the developer community.

If you think you fit the description, we would love for you to join our growing team!

WORK YOU WILL DO

  • Document new products, features, and APIs
  • Create standards, guidelines, and best practices to be able to scale our documentation
  • Create a long-term content strategy
  • Organise all technical documentation including our learning resources
  • Deliver technical documentation that is not only clear and accurate but also brings a sense of excitement to our users 
  • Communicate and collaborate with other functional teams such as customer support to ensure a smooth user experience

WE'RE LOOKING FOR

  • Proficient in writing technical documentation for software in a clear and concise way
  • Excited to solve problems for developers, builders, and SME startups
  • A good communicator, curious, creative, resourceful, and efficient
  • Thoughtful and friendly when writing, and has impeccable grammar, spelling, editing, and proofreading skills
  • Able to gather information from multiple team members in order to write the docs
  • Proficient in HTML and Markdown
  • Able to work with a high degree of autonomy

*Please include samples of your writing when applying for this role.*

WHAT EXCITES US

  • 3+ years experience as a technical writer
  • Bachelor's degree in Technical Writing (English), Computer Science, related field or equivalent experience (a plus, but not required)
  • Experience writing about Go, Node, or other backend languages
  • Familiarity with modern web services and general developer tools such as Git.
  • You quickly familiarise yourself with our technical product (We understand we are not live to the public however we can discuss this further during the interview process).

WHY COME AND JOIN OUR TEAM

We are a well-funded, fast growing startup with people in Sydney and around the globe. You will have autonomy and ownership of the work you do, with flexible hours

We offer a competitive base salary plus equity, so you are rewarded for your best work. On top of this we offer generous paid holidays. Holiday is called holiday at Carted and never ‘annual leave’ as we are big believers that holiday is your time and we want you to enjoy it! We also provide you with top-end equipment to make your space enjoyable.

We have a training and development allowance to invest in your personal and professional development.

If you're not based in our awesome Sydney HQ, we offer a co- working membership.

We like to learn quickly, do things differently and most importantly... have fun!