Technical Writer (Remote USA)

  • Socure
  • Remote
  • Jun 14, 2021
Full-time Technical Writing

Job Description

Founded in 2012, Socure is the leader in digital identity verification technology at Day Zero and beyond. Our predictive analytics platform applies artificial intelligence and machine learning techniques, with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet, to verify identities in real-time. We have more than 400 customers across the financial services, gaming, telecom, and ecommerce industries, including three of the top five banks, seven top 10 issuers, three top MSBs, multiple tier-one payroll providers, the top credit bureau, and over 75 of the largest and most successful fintechs such as Varo Money, Public, Chime, and Stash. We are funded by some of the world's best investors and entrepreneurs including Accel, Scale Venture Partners, Commerce Ventures, Work-Bench, Sorenson, Citi Ventures, Wells Fargo Strategic Capital, Synchrony, MVB Bank, Santander InnoVentures, and Two Sigma Ventures.

Our trophy case includes numerous industry awards and accolades, including being named one of Forbes America’s Best Startup Employers 2021 as well as the Best New Technology Introduced over the Last 12 months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked #70 on Deloitte’s Technology Fast 500™, getting listed as a Gartner Cool Vendor, and winning Finovate’s Award for Best Use of AI/ML, to name a few!

The only way we can further our mission of becoming the single, trusted source of identity verification and eliminating identity fraud is by building the best team on the planet. This is where you come in!

About the Role:

In the role of Technical Writer, you will be responsible for all customer-facing help content as well as some operational content for internal users. The role is part QA, part developer, part customer advocate, part problem solver, part cat-herder, but in all cases fully ready to help with anything involving content.

This role is based remotely in the USA.

What You’ll Do:

  • Work closely in a fast paced and highly fluid environment with product owners, engineers, data scientists, designers, solutions consultants, and stakeholders throughout the company to create and improve product related documentation.
  • Maintain up-to-date technical and API documentation, release notes, and internal company documentation.
  • Champion the developer experience. Be the voice of the customer and ensure that we’re providing clear and easy to understand documentation that covers all technical aspects of our products.
  • Assess existing documentation to proactively identify and address gaps.
  • Provide input on product design, workflows, and user interface text.

What You’ll Bring:

  • Bachelor’s Degree in a related field or equivalent experience
  • 4+ years of experience as a Technical Writer (or equivalent)
  • Strong verbal and written communication skills
  • Experience working in an Agile environment
  • Experience documenting APIs and SDKs 
  • A firm (but not inflexible) grasp of grammar

Nice-to-Have Skills:

  • B2B SaaS product experience
  • Experience in Fraud and Identity Management
  • Experience maintaining large documentation sets
  • Familiarity with docs-as-code workflows
  • Familiarity with the following tools and technologies:
    • Markdown
    • HTML/CSS/JavaScript
    • Static site generators
    • OpenAPI, Redoc
    • Git workflows
    • Command-line interface (CLI)

Perks and Benefits:

  • Competitive base salary
  • Equity - every employee is a stakeholder in our upside
  • Medical, dental and vision benefits for employees and their dependents 
  • Parental leave and fertility support
  • Flexible PTO
  • 401K with company match
  • Stipend to supply your home office
  • Annual professional development stipend 

A Message on Covid 19

Socure's number one priority is to safeguard the health and well-being of our team members, our families and our communities. During this unprecedented time, we are closely monitoring COVID-19 developments and updating our response plan quarterly. We are regularly soliciting feedback from our employees to help inform our return-to-office strategy. For our team members who loved going into the office, we are looking forward to meeting once again! But until then, we are striving to ensure that Socureans have the resources and support they need to excel from home. This includes a work-from-home stipend so you can build your home office and fun, virtual events so you can continue to feel connected to your coworkers.