Technical Writer - Remote

  • Rumble Network Discovery
  • Remote (Austin, TX, USA)
  • Jul 16, 2021
Full-time Technical Writing Remote-Friendly

Job Description

Why Rumble?

Rumble brings together the best of IT, security and networking technology to deliver amazing network discovery and asset inventory capabilities for modern enterprises.

An accurate network inventory is a fundamental building block of all security programs, yet most inventory products do a poor job of network-based discovery because they only see it as a stepping stone to the “real” product features. Legacy products work by sending sensitive credentials to every asset on the network and fail to handle today’s hybrid environments. Without a solid inventory, most companies struggle with attack surface reduction, network management, and incident response.

Rumble Network Discovery is a product of Rumble, Inc. We are a fully virtual, high-growth startup based in the United States. Our founders each have over 20 years of experience growing companies in the information security industry, including Rapid7, Veracode, BreakingPoint Systems, and PGP.

Rumble has already proven its market fit. Rumble appeals to companies of all shapes and sizes; we have customers that range from museums to Fortune 5 technology companies. We serve the low-end of the market through eCommerce and the mid-market and enterprise segment through inside sales.

The opportunity

Rumble is looking for a highly motivated technical writer who will enable users to get the most out of Rumble Network Discovery. You’ll be working with the engineering, marketing and sales teams to build documentation for new features and to understand what assistance users typically need. You’ll then create the right content for the task, whether it be as copy, videos, or in-product guidance (with help from our engineering team). This will be in coordination with marketing’s content team to help create a holistic library of assets for educating users.

Expected results

  • Planning and writing technical content that will reduce the number of support requests from customers by 20% or more.

  • Developing and integrating documentation processes to ensure consistent, on-time delivery of content that covers all changes delivered within the monthly release cycle.

  • Ensuring that customers have a comprehensive set of guides that will take them through 80% of common use cases within the first year.

  • Working with our design and engineering teams to accelerate time-to-value for prospects and customers, reducing deployment and getting started inquiries by 30% or more.

  • Create and maintain project requirements documentation for customer-initiated efforts.

Rumble’s benefits

We offer an extensive set of benefits including:

  • Top of the line medical, dental, vision, life and disability coverages with Rumble paying for 99% of the premium.

  • A stock option plan consistent with early stage, rapidly-growing startups.

  • A competitive salary composed of cash and equity compensation.

  • A flexible vacation policy.

  • 401(k) matching program.

Applying

To apply for this role, please send your resume and information about the products you have worked on to careers@rumble.run.

Rumble positions are currently restricted to the United States. International applications will not be considered.

We encourage under-represented applicants to apply, even if you don’t think you fit 100% of the criteria (nobody ever does)!