JetBrains delivers intelligent software solutions that make developers more productive by simplifying their challenging tasks, automating the routine, and helping them adopt the best development practices.
At JetBrains, Technical Writers are part of the product teams. Our documentation process is very open: technical writers communicate directly with the developers and QAs to get all the required technical information. There are no intermediaries or long technical specifications involved.
They also work closely together with the product marketing managers and support engineers to analyze user feedback and define and prioritize the tasks.
To author the documentation for IntelliJ IDEA, we use IntelliJ IDEA itself. So all technical writers have a hands-on experience with the product. We have a plug-in to IntelliJ IDEA developed internally to author documentation. The documentation is written in XML using a schema adapted to suit our needs. All source code is under Git version control.
St. Petersburg, Russia