YouTrack is a project management tool for agile teams by JetBrains. Since its initial release in 2009, the team responsible for its development has grown from 3 to 40 members. We follow an agile framework that fosters engagement with every member of the team, which is distributed across four locations in three countries. To learn more about our team and our values, visit our website.
At JetBrains, Technical Writers are part of the product teams. Our documentation process is very open: technical writers communicate directly with the developers and QAs to get all the required technical information. There are no intermediaries or long technical specifications involved.
They also work closely together with the product marketing managers and support engineers to analyze user feedback and define and prioritize the tasks.
To author the documentation, we use one of JetBrains' most popular products: IntelliJ IDEA. The documentation is written in an XML schema that has been adapted to suit our needs. All source code is under Git version control.
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