Technical Writer (YouTrack)

  • JetBrains
  • Remote
  • Sep 30, 2021
Full-time Technical Writing Remote-Friendly

Job Description

Technical Writer (YouTrack)

YouTrack is a project management tool for agile teams by JetBrains. Since its initial release in 2009, the team responsible for its development has grown from 3 to 40 members. We follow an agile framework that fosters engagement with every member of the team, which is distributed across four locations in three countries. To learn more about our team and our values, visit our website.

Responsibilities:

  • Create clear and technically precise documentation for YouTrack and other integrated applications.
  • Maintain the existing documentation and constantly improve it.
  • Work closely with the product development team to get a clear understanding of how the product works.
  • Communicate with technical support and marketing to understand user needs.
  • Analyze the needs of both new and experienced users and help them learn to use the product efficiently.
  • Write technical content for marketing materials (web pages, blog posts, video, etc.)

Requirements:

  • 2+ years of experience in technical writing.
  • Excellent written English.
  • Ability to learn quickly.
  • Experience in working with a large documentation base.
  • Knowledge of markup languages.
  • Experience with authoring tools, issue tracking, and version control systems.
  • General understanding of single-source authoring.

Additional requirements:

  • Empathy with users.
  • Good writing style and strong editing, formatting and communication skills.
  • Experience writing documentation for APIs and SDKs is a huge plus.

At JetBrains, Technical Writers are part of the product teams. Our documentation process is very open: technical writers communicate directly with the developers and QAs to get all the required technical information. There are no intermediaries or long technical specifications involved.

They also work closely together with the product marketing managers and support engineers to analyze user feedback and define and prioritize the tasks.

To author the documentation, we use one of JetBrains' most popular products: IntelliJ IDEA. The documentation is written in an XML schema that has been adapted to suit our needs. All source code is under Git version control.

Team

YouTrack

Locations

St. Petersburg, Russia

Moscow, Russia

Novosibirsk, Russia

Munich, Germany

Prague, Czech Republic

Amsterdam, Netherlands