Technical Documentation Specialist

  • Gradient Metrics
  • Remote
  • Oct 12, 2021
Full-time Technical Writing Remote-Friendly

Job Description

Are you insatiably curious? Do you enjoy a formidable business challenge? If so, then we share a lot in common and would love to get to know you better.

What is Gradient Metrics?

We’re a new breed of market researchers and data scientists that apply statistical models to make difficult decisions easier.  We create actionable intelligence from data of any kind. We investigate deeply and iteratively to solve problems, not symptoms. Above all else,  we are never satisfied with the first layer of understanding.

We help a diverse array of clients from Series A startups to Fortune 100 companies precisely evaluate their marketing campaigns, calculate customer lifetime value, assess brand equity, and experiment with new product design. And that’s just an appetizer.

There is no “standard” day at Gradient — we like to push the norm by exploring new methodologies and technologies. We can do this because we are lean, flexible, and efficient. This makes us a little different than our peers and we’re looking for someone with a healthy dose of curiosity, brilliance, and (a bit of) grit to join us. Head over to our website and our latest newsletters to find out more about who we are and what we do.

As Gradient continues to grow, you will join a small team (<10) where your decisions and actions really matter, and where you will have a lot of creative liberty. 

Technical Documentation Specialist 

This role will write technical documentation for our internal software, tools, and workflows, including analytical vignettes, user manuals, and reference guides for internal process and software applications. 

Additionally, this role will develop the tooling around this documentation, making it easy for the entire team to discover, use, and edit any relevant material in a timely manner. 

We’ve seen the promise of high-quality internal documentation from an initial investment in building a documentation process and structure, and are now looking for someone to build off that success by producing a best-in-class documentation library. 

Expected Responsibilities  

  • Produce documentation covering all implicit and explicit workflows and internal tooling at Gradient
  • Produce technical whitepapers and presentations that explain complex statistical analyses to a non-technical audience 
  • Identify, stand-up, and maintain one or more libraries to house the documentation
  • Develop templates, protocols, and workflows for editing, adding to, and reviewing the library

Ideal Experience & Skills   

  • Developed and/or maintained a best-in-class documentation system for a knowledge-based organization
  • Produced documentation of advanced statistical analyses using R (e.g. tidyverse packages)
  • Ability to comprehend and document numerous statistical software applications, specifically R and STAN
  • General fluency with HTML, CSS, and JavaScript 
  • Advanced documentation layout and formatting skills, specifically (R) Markdown and LaTeX

Employment conditions

  • Based anywhere, working hours ideally in EU or US Eastern time zones.
  • Comfortable with a permanent remote arrangement
  • Open to a 90 day trial period
  • Spoken and written language: English
  • Flexible working hours 


  • Above market rate salary for your location and experience
  • Unlimited days off
  • Stipend for shared or home office space
  • Stipend for extra-curricular learning 
  • Bi-annual live meet-up trips with the entire team
    • We’ve already visited New York, Paris and the Rocky Mountains! Maybe your home town can be next, if you can convince us of how awesome it is.

Why we think we’re special

Gradient is a truly unique startup, and we intend to keep it that way. We value both independence and collaboration — meaning you can do what you need to do to solve a problem, but you have all the tools and expertise at your disposal to get it done. You’ll be part of our growth and will help craft our legacy.

You’ll learn something new every single day by solving problems that rarely have a clear solution. And if you don’t know something, we’ll give you the resources you need to figure it out. We love books, classes, and workshops. We’ll take good care of you with a competitive salary, healthcare coverage, unlimited time off, and a flexible schedule that allows you to be a real person too.