Technical Writer - Apps

  • Esri
  • Redlands, CA, USA, Portland, ME, USA
  • May 08, 2018
Full-time Technical Writing

Job Description

OVERVIEW

Blend your passion for writing and an interest in technology to advance the software documentation for ArcGIS apps including Collector for ArcGIS, Explorer for ArcGIS, and Workforce for ArcGIS. These apps broaden the power of location to improve coordination and achieve operational efficiencies in field workforce activities.

In producing great documentation, you'll have a hand in walking our users through the process--from office to field--to allow them to complete their mobile workflows, improve visibility into the operational aspects of their organization, reduce issues caused from stale data, and empower personnel with information needed to perform tasks while on the move. You will study design documents, interact with developers, and test software. 

RESPONSIBILITIES

  • Write conceptual topics and step-by-step tutorials to help users be successful 
  • Define and organize help documentation 
  • Evolve software product designs by turning specifications and design documents into early drafts of the documentation
  • Collaborate with development teams to build new capabilities and support workflows
  • Engage with the GIS community through blogs or written lessons to highlight key workflows and best practices 

More experienced individuals will

  • Understand customer workflows and author documentation on advanced topics
  • Participate in defining the product roadmap
  • Provide help resource leadership by working with other internal teams, such as marketing or product management, to ensure our product is reaching customers with the right message and level of detail, as well as work with the doc framework team to ensure updates are deployed effectively

REQUIREMENTS

  • Excellent written and verbal communication skills, including presentation skills
  • Passion and ability to make a difference
  • Effective time management and organizational skills
  • Strong problem-solving and analytical skills
  • An understanding of ArcGIS products and online services
  • Bachelor’s or master’s in GIS, computer science, technical writing, or a related field, depending on position level

RECOMMENDED QUALIFICATIONS

  • Extensive experience with ArcGIS software or other geospatial technology
  • Industry experience writing software documentation or technical blogs

ABOUT ESRI

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.