Technical Proposal & RFP Writer, EMEA

  • Zendesk
  • Paddington, London, UK
  • Jul 04, 2018
Full-time Technical Writing

Job Description

What will you do?
You will be responsible for all functional, technical and general commercial elements of our proposals and will provide end-to-end RFI/RFP responses and writing service for the EMEA sales organisation. 


You will work closely with the Solutions Consulting and Sales teams, and will serve as the primary functional lead for our RFI/RFP responses.  You will need to co-ordinate with teams across the business for each RFP, identifying roles and assigning responsibilities and deadlines for proposal completion as needed, and within defined deadlines.


As the stand-out candidate, you will have exceptional technical and business writing skills and be able to produce and edit proposal documents to the very highest standard, whilst supporting multiple in-flight responses that will often need to be delivered to tight deadlines.


You will work with teams across the business to maintain and further develop our RFP Management tool, Ombud, to ensure we build a scalable proposal writing function.


As such, the successful individual will need to be highly experienced, passionate and be able to self-motivate to develop rapidly and from scratch the tools and knowledge required to excel in this new and important role.

Role summary and responsibilities:

  • Convey complex technical solutions, including enterprise IT, security and Cloud Computing, in a highly readable, customer oriented format
  • Engage with Solution Consultants, Account Executives, and other technical resources as needed to draft responses
  • Work independently, managing multiple projects, and meeting tight deadlines
  • Helping develop and maintain content for the RFP knowledgebase
  • Continual development of product knowledge - stay up-to-date on product releases and functionality

Skills and experience required:

  • Proven track record in Proposal Management – Minimum of 3 years’ experience
  • Exceptional written communication skills including technical and business writing and editing (white papers, proposals and competitive responses etc.)
  • A self-motivated self-starter capable of building this new service, its tools and supporting processes within our organisation
  • A strong team player capable of delivering results under tight time constraints in a fast-paced deadline driven environment
  • Technical background in SaaS, Cloud Platforms and CRM applications
  • Software industry experience (CRM and cloud computing)