Technical Writer

  • Neon, Inc.
  • Remote
  • Apr 26, 2022
Full-time Technical Writing

Job Description

Neon is an open-source company on a mission to create a cloud-native database service for every developer.

We are looking for an experienced Technical Writer to create documentation and compelling content to show developers how to apply Neon’s cloud-based Postgres database when they are building applications. 

You have the opportunity to be the first Technical Writer on a top-notch team with an inspiring mission. In this position, you’ll be a leading voice, communicating the full benefits of our product to our users. 

You will combine your technical skills with creativity to consider different technical and business approaches that will solve challenging documentation and interface copy problems.

In this role you will hit the ground running, using extreme attention to detail and persistent advocacy for our users. If this sounds exciting, we want to hear from you.

You will 

  • Work with engineers to distill and extract key messages from a rough draft
  • Create clear, concise, user-friendly deliverables, such as getting started guides, installation guides, tutorials, release notes, and occasionally blog posts
  • Work with designers and illustrators to provide graphics, video, and other creative services appropriate for the audience
  • Validate content for technical accuracy and completeness
  • Act as an enabler for engineers and the other technical and product roles, democratize the technical writing in Neon

Hands-on tasks of this role

  • Reproduce the user journey of the beginners and advanced users of Neon
  • Install and configure Neon for internal and external testing and validation of the produced artifacts

We’re looking for someone who has

Writing and editing:

  • 5+ years documenting sophisticated technologies for developers and IT professionals, or equivalent work experience (as a software developer, product manager, or solutions architect, for example)
  • Experience documenting SDKs, APIs, and similar tools
  • Experience in DocsOps
  • Mastery of the tools of the technical writer and editor: consistent voice, straightforward and lively style, understanding (or intuition!) of the rules of grammar and usage
  • Demonstrated understanding of information architecture concepts and how to apply them

Teamwork:

  • Excellent interpersonal communication skills
  • Proven project management skills
  • Entrepreneurial, "can-do" approach

Technical:

  • Proficiency in lightweight markup, and Git
  • Understanding of cloud and distributed data infrastructure
  • Basic SQL proficiency and understanding of relational databases
  • Strong analytical skills, with excellent problem-solving abilities
  • Obsession with technical accuracy and attention to detail

Bonus:

  • Experience working with PostgreSQL databases, data warehouse, data analytics 
  • Basic proficiency in at least one programming language

About Neon

We are open source, a multi-cloud alternative to AWS Aurora. About to launch our product.  

Our Team 

  • We are distributed team of 30 people working from North America, Europe, and the Middle East
  • Team with decades of experience building databases and deep knowledge of Postgres internals
  • We have experienced Postgres committers and hackers  on the team
  • CEO is a serial entrepreneur.  He co-founded SingleStore (MemSQL) and scaled it from 0 to $40m in ARR. Holds Ph.D. in CS, several patents, and was a world medalist in ACM programming contests
  • We aim for a diversity of thoughts and backgrounds
  • We are keen to be a fast-moving flat org and avoid hierarchical structures

Our Investors

Our Offer

  • You have an opportunity to be an early employee in the fast-scaling team
  • You can work 100% remote: we'll handle all formalities to arrange work from your home
  • We pay top of the market in most parts of the world
  • We grant equity (stock options) for all full-time hires
  • We offer a competitive benefits package in line with all tech companies (unlimited vacations, parental leaves, med insurance, and much more)
  • We are distributed, yet make our bonds during regular offsites (the last one in Mexico)