The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
About the Role
We are a rapidly growing team focused on enabling all users to implement industry-relevant and use-case based XM solutions, applying industry best practices, and leveraging new/evolving product capabilities to be successful with our solutions. The Tech Writers are responsible for developing and maintaining a world-class digital-first online help experience. This online help guides users through their daily tasks and teaches them about the concepts available across the entire product suite to maximize their use of the platform.
Our technical writers plan, create, and maintain technical learning content as an integral part of the product launch process and ongoing user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers are distinguished by their skill in explaining complex topics in a way that is useful to their audience. This is enabled by their ability to deeply understand complex technical functionality and to collaborate across Product Engineering, Product Management, and UX.
A Day in the Life
You delight in creating simple, compelling content to help customers get the answers they're looking for, at the right time and in the right way. You know how words make a difference from the earliest, strategic design explorations through final positioning and support messaging. You like to evangelize the power of simple, straightforward language, and balance significant long term product goals with short term tactical deliverables.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.