Technical Writer needed for a growing e-commerce application

  • StoreConnect
  • Remote
  • Jul 20, 2022
Full-time Technical Writing

Job Description

StoreConnect is an eCommerce 3.0 solution for Small to Medium Business built on Salesforce. We are the first eCommerce platform to treat our clients time as we do our own. With the motto and philosophy of "Time. Well Spent" we are building an eCommerce platform that is (we've been told) a game changer for our clients.

We are looking for a dynamic individual who dreams about the perfect documentation and tutorial site that helps our clients and partners learn how to implement and use StoreConnect.

As StoreConnect is all about “Time. Well Spent” we want our online resources to provide this as well. We want our users to be able to land on our help website and rapidly find exactly what they need to get their job done. You will be responsible for taking all of our existing help resources and turning them into a thing of beauty.

We understand how powerful good help resources are and need you to help us implement the four key kinds of documentation (tutorials, how to guides, discussions and reference material). You will not only create the help documentation but also help us build and voice tutorial videos as well as create and maintain our online courses for StoreConnect administrator certification.

You should have a good working knowledge of existing eCommerce systems, being able to communicate effectively and clearly on those topics.  Some experience with Salesforce would be ideal as our application connects with Salesforce and will be a major component of the help site, however, if you don’t have this, we will train you.

StoreConnect currently has its help website and youtube channel. We are migrating our help website into Salesforce Knowledge so that it is more accessible to our support team and customers in support tickets and you will be responsible to make that happen. We are also building out our certification and training program through a series of online courses built on a training platform. Finally, our youtube channel will continue to grow with the webinars, short how-tos and longer deep dive technical videos that you will create.

What will you be doing?

  • Develop a comprehensive help site that exceeds industry standards and is the envy of your peers.

  • Build training and tutorial screen sharing videos for use by our clients and partners.

  • Obtain a deep understanding of our product and services to translate complex product information into simple, polished, and easy to follow step by step documents.

  • Releasing new documentation for new features released on time.

  • Helping implement and maintain a system to ensure new development or modifications to system behaviour are documented correctly without anything missed.

  • Take release notes from our developers and turn it into a polished communication to help clients upgrade and move to new versions

  • Help present our technical webinar series to give deep dives into the product

  • Write technical tutorials and discussion pieces for publishing online to assist in our PR activities

  • Evaluate current content, update and improve it so there is consistency with all our help documents.

 

What do we need from you?

  • Excellent written and verbal communication skills

  • Ability to present videos and webinars, or the willingness to learn!

  • Be able to adapt to the changing needs of a fast growing company

  • Ability to coordinate across the various departments to get your job done

  • A strong ability to work independently and get your work done.

  • The ability to prioritise the many small tasks you will have in your queue to deliver the most bang for buck.

  • An excellent attention to detail, as part of your application, please let us know of some grammatical errors in this ad and two things you would improve :)

  • A desire to really build out an amazing help system that our clients and partners LOVE.

Why Join StoreConnect?

  • We are an on purpose and highly productive group of people that are great at what they do and have fun doing it!  We use every member’s talents and wide ranging backgrounds to really build a company we are proud of as a team.

  • We are a rapidly growing start up, now more than 5 years into our journey with a proven business model and happily paying clients with a big growth target.

  • Being the first of our customer documentation team means you could create and grow a team with you if this is what you are looking for.

  • We have a tight knit team of highly competent developers and designers, all exceptional at what they do producing a cutting edge product for the Salesforce platform.

  • Our clients are excited about StoreConnect and are helping us grow rapidly.

  • We really care about quality and having fun at our job in a respectful environment.

  • Paid certification exams for Salesforce or eCommerce related systems to increase your knowledge of the industry

  • 100% remote work, we’ve been remote from the start and know how to do it well

  • Evaluated and managed on performance and outcomes, not opinions

  • Flexibility in work hours and we listen to our team in terms of what is important to get done.

  • You’ll have the opportunity to help shape the platform and so our company. We believe that all of our team can contribute to making our system the best it can be.

  • 4 weeks annual leave and up to 2 weeks paid personal carers (sick) per year.

  • A welcoming team who respect each other's specific skills and abilities.

 

Position, Location and Pay:

  • This is a full time, 100% remote work role.

  • Competitive market salary depending on your skills.

  • We have no specific requirements on your location, as long as you have a good, stable internet and can work with our team who are primarily in Australian Eastern Standard Time, then talk to us.