Technical Writer

  • Lucidworks
  • Remote
  • Jul 25, 2022
Full-time Technical Writing Remote-Friendly

Job Description

Today’s companies collect massive amounts of digital information from the clicks and choices of individual customers and employees. Those signals are then turned into the hyper-personalized experiences that buyers and workers expect and demand. Doing this successfully, and continuously, gives users genuine delight that drives both near-term enjoyment and long-term engagement.
At Lucidworks, our solutions personalize the discovery experience to reveal actionable insights about user intent and rapidly deliver them to the relevant channels of engagement. Every organization can now make every step of the journey more satisfying. Lucidworks empowers users to connect meaningful insights from anywhere and make them available everywhere – in the moment.
The Team 
The Fusion Docs team writes, edits, and publishes developer documentation used by Lucidworks’ Fusion customers, partners, and colleagues to power their search experiences. 
The Role
Lucidworks is seeking a full-time Technical Writer to join its documentation team and contribute to the production of high-quality documentation for a technically skilled audience of developers, administrators, and data scientists. We’re looking for someone who can independently research, analyze, and write about extremely technical topics. Familiarity with search technology, Kubernetes, and database concepts is helpful. Candidates must be able to adapt to shifting priorities and deadlines. We need a fast learner who can come up to speed quickly. 

You will...

    • Research and write technical content for each product release.
    • Participate in planning for documentation and UX design.
    • Verify the accuracy of documentation with hands-on product testing.
    • Provide feedback to designers and developers on product usability.
    • Evaluate customer feedback and propose corresponding improvements.
    • Contribute to the maintenance and improvement of the publishing platform

You have...

    • 5+ years professional experience as a technical writer or related field.
    • Software Engineering experience (is a plus).
    • A degree in a related field, such as English, Technical Communications, Computer Science, or Data Science.
    • Experience using Markdown formatting, Unix command line interfaces, and GitHub.
    • Experience writing and testing API documentation
    • Experience in the tech or software industry a plus.

Strong preference for familiarity with...

    • GatsbyJS, Asciidoctor, HTML, and CSS
    • Kubernetes
    • Apache Solr
    • Swagger
About Lucidworks
Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and healthcare providers. By fusing the power of search and AI, Lucidworks creates connected experiences for shopping, work, research, and support. Brands like Lenovo, Reddit, and Red Hat rely on Lucidworks to power personalized experiences that delight customers and empower employees.
Lucidworks Products:
Build AI-Powered Search and Data Apps
Our new SaaS platform that power applications to capture and manage user insights so you can maximize every digital moment.
Give your website the best relevancy with an easy-to-use platform anyone can manage.
Say goodbye to zero results searches
Faster self-serve for customers and contact centers
Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you.
We want working at Lucidworks to benefit you. That’s why we cover 100% of our employees’ healthcare premiums, worldwide, and generously fund premiums for dependents. With medical, dental, vision, and other forms of wellness, we provide a solid baseline and actively explore what else we can offer. We believe in the importance of parental leaves, work-life balance, flexible work schedules, and support for you working from home, one of our offices, or the mix that works for you. Get to know our benefits and the message is clear: we care about your wellbeing because we care about you.
>Employer Paid Healthcare
>Generous PTO and Time Off
>Paid Maternity and Parental Leave
>Flexible Team Work - home, office or hybrid
COVID Vaccination:
Lucidworks policy requires employees to be vaccinated before they visit an office.
We are a remote first company but in certain positions where office attendance is deemed to be essential to the role, offers of employment shall be conditional upon proof of vaccination or exception.