Technical Writer

  • Socure
  • Remote (United States)
  • Jul 29, 2022
Full-time Technical Writing

Job Description

Who We Are:

Socure is redefining identity verification with groundbreaking technology, supporting myriad organizations with the most accurate authentication tools in the industry.

What we build helps businesses scale faster, stop fraud, and ultimately allows millions of people who are excluded from the digital economy (due to outdated fraud detection models) to take part in it like everyone else. 

Our culture is about innovation, winning, and customer obsession. We are full of top performers that prioritize excellence and results, as well as support for one another, on the path to achieving our mission: to verify 100% of good identities in real time and completely eliminate identity fraud for every applicant on the internet.

To learn more about working at Socure visit our career page here: https://www.socure.com/company/careers

What the role is:

Socure is looking for a passionate, results-oriented, and motivated Technical Writer. This is a remote position based in the US.

As a Technical Writer at Socure, you will be responsible for planning, creating, and maintaining customer-facing UI and API developer documentation. The role is part QA, part developer, part customer advocate, part problem solver, part cat-herder, but in all cases fully ready to help with anything involving content.

What you’ll do:

  • Work closely in a fast-paced and highly fluid environment with product owners, engineers, product designers, and other stakeholders throughout the company to create and improve product-related documentation.
  • Maintain up-to-date API documentation, developer articles, and release notes.
  • Champion the developer experience. Be the voice of the customer and ensure that we’re providing clear and easy to understand documentation that covers all technical aspects of our products.
  • Assess existing documentation to proactively identify and address gaps.
  • Provide input on product design, workflows, and user interface copy.

What you’ll bring:

  • 4+ years of experience as a Technical Writer (or equivalent).
  • B.A. or B.S. degree in Professional and Technical Writing (or related field/degree).
  • Strong verbal and written communication skills.
  • A firm (but not inflexible) grasp of grammar.
  • Ability to perform multiple time-sensitive projects of varied size and scope.
  • Experience testing and documenting REST APIs.
  • Experience documenting complex workflows and UI-based applications.

Nice to Have:

  • Experience with Markdown, HTML, CSS, and JavaScript.
  • Familiarity with docs-as-code workflows.
  • Experience working in a startup type environment.
  • Domain knowledge or experience working at fintechs.

Perks & Benefits: 

  • Competitive base salary + bonus
  • Equity - every employee is a stakeholder in our upside
  • Medical, dental and vision benefits for employees and their dependents 
  • Parental leave and fertility support
  • Flexible PTO
  • 401K with company match
  • Stipend to supply your home office
  • Annual professional development stipend 

A Message on COVID-19:

Socure's number one priority is to safeguard the health and well-being of our team members, our families and our communities. During this unprecedented time, we are closely monitoring COVID-19 developments and updating our response plan quarterly. We are regularly soliciting feedback from our employees to help inform our return-to-office strategy. For our team members who loved going into the office, we are looking forward to meeting once again! But until then, we are striving to ensure that Socureans have the resources and support they need to excel from home. This includes a work-from-home stipend so you can build your home office and fun, virtual events so you can continue to feel connected to your coworkers.
 
We are an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.