17 jobs found

NetSpring is looking for a contract-to-hire Content Lead. Our Company NetSpring is a Cloud platform-as-a-service for Operational Analytics. NetSpring’s mission is to empower enterprises to reach their peak of operational efficiency by infusing analytics in every day-to-day operational decision. We provide the best software to measure, monitor, alert and act on all operational business data with speed and at scale. NetSpring aims to be the data-driven central nervous system of every enterprise.  Part of NetSpring’s product-driven marketing involves developing rich content around use cases and business value. NetSpring’s SaaS service aims to provide a self-service trial, easy onboarding and quick production deployment. This is enabled by rich product documentation, in-context help, tutorials and self-paced training. That’s where you come in. Our Team We are a team of seasoned software professionals who have built multi-billion dollar companies from scratch. The...

As a technical writer at Pomerium, you will become a product expert, and teach others to become experts. You will write technical reference documentation as well as assisting engineers in writing documentation and reviewing their work. You will edit with an aim for accuracy, completeness, and intuitive information architecture. Responsibilities: Prepare, review, revise and maintain technical documents and educational materials including: User guides and tutorials API developer guides In-platform instructions Installation and configuration instructions Community project reports and roadmaps Tooling and best practice documentation Blog posts on wider OSS techniques and practices Internal onboarding and team communications Broader PR communications from our group and associated companies Use different methods of presenting information to clearly explain concepts and processes to a variety of audiences Follow internal standards and processes for...

The Developer Relations team is looking for engineers to support and grow our developer ecosystem by improving our documentation content system, crafting open-source tools, SDKs, and samples that make it simple and fabulous to use Slack's platform. In this role, you'll work closely with the Platform Engineering, Product, and Marketing teams to scope, build, and release products that improve developer experience on our platform. As part of the Developer Relations team, you'll also spend meaningful time interacting with our developers online and in person; we value open dialogue and work in the open on GitHub. Join us to help build a community and products together. Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?   What you...

*Locations that we are currently hiring into for this position: Sunnyvale / Mountain View / San Francisco, CA; Seattle/ Kirkland, WA; Chicago, IL; New York City, NY*  Minimum qualifications: Bachelor's degree or equivalent practical experience. Experience in technical writing, product documentation, or online publishing. Ability to read and understand source code written in C++, Python and/or JavaScript. Experience working in collaboration with software engineers on a daily basis. Preferred qualifications: 5 years of technical writing experience. Experience with HTML and CSS. Experience in a UNIX environment. Ability to manage multiple competing priorities in a fast-paced, constantly changing environment. About the job Technical writers plan, create, and maintain educational content as an integral part of the engineering or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other...

We’re looking to contract a technical writer to help us write customer-facing software documentation for Flox–an enterprise package manager and set of developer tools that make Nix (" the ultimate devOps toolkit ") easier to learn and scale. You will own the documentation for our core products and be responsible for writing tutorials, how-tos, user guides, and knowledge base content for an audience of developers, data scientists, and sys admins that ranges from fairly to very technical.  You will also lead our efforts to support and improve the official Nix documentation.  If there's fit, there may be an opportunity convert from contracted work to formal, full-time employment. Flexible requirements: 3+ years of technical writing experience 2+ years of experience writing customer-facing software documentation Familiarity/fluency with Nix Nice to haves:  Experience with HTML, CSS, and Markdown Experience with DocBook  Interest/experience in web design...

The database market is massive (IDC estimates it to be $106B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. MongoDB has been downloaded over 155 million times and has been voted the most wanted database by developers for four years running. Join our team and be at the forefront of innovation and creativity. The MongoDB Documentation team is a diverse and highly technical group of engineers who develop and maintain the documentation for the MongoDB product family. Our mission is to help developers and administrators successfully use MongoDB products by providing outstanding documentation. The MongoDB Documentation team is a part of the MongoDB Engineering organization and is tightly integrated with the engineering teams responsible for each product. As...

The database market is massive (IDC estimates it to be $106B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. MongoDB has been downloaded over 155 million times and has been voted the most wanted database by developers for four years running. Join our team and be at the forefront of innovation and creativity. The Developer Education team is a hands-on and enthusiastic group of engineers who are passionate about teaching developers how to work with data and build applications. We are hiring an Education Engineer to help us create world-class educational content for MongoDB's developer-focused products -- in particular, MongoDB Realm. Our team works closely with MongoDB's documentation, engineering, and product organizations to deliver outstanding...

The database market is massive (the IDC estimates it to be $106B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. The MongoDB Documentation team is a diverse group of writers and engineers who develop and maintain the documentation for the MongoDB Product family. Our goal is to help our readers successfully use MongoDB products by providing outstanding documentation. The MongoDB Documentation team is a part of the MongoDB Engineering organization and is tightly integrated with the engineering teams responsible for each product. The Documentation Team is responsible for the MongoDB Server, Products, Services and its related tools across multiple versions of the product. We regularly...

At Prisma we are building the data layer for modern applications. If you are fascinated by the software that power large technology companies such as Twitter, Airbnb and Facebook but want the challenges and freedom that come with working in a small startup, then a job at Prisma might be for you. With $4.5M in funding from top-tier SV investor Kleiner Perkins we are a small and dedicated team in Berlin working on making advanced data infrastructure developed at large tech companies accessible to all developers around the world. We are focused on bottom-up adoption, and most of our software is open-source. At Prisma you will be part of a vibrant community. Prisma users often engage with the company on GitHub and Slack. We are looking for a technical writer and educator to help us continue to build the Prisma Data Guide, a knowledge-base of educational material about Databases as well as work on copy throughout the website. The candidate should feel comfortable composing...

What are we looking for? We’re looking for a customer-obsessed Customer Success Manager (CSM) who will develop customer relationships and act as a trusted content strategy advisor to promote retention and loyalty. The CSM will ensure positive outcomes for Zoomin customers by helping them with taxonomy, structured content, and metadata strategy. This role will be a trusted advisor for customers from onboarding to advocacy. What will you do? Help customer accounts develop and manage a content strategy around their Zoomin products Help customers to establish critical goals, or other key performance indicators, and aid them in achieving their goals Proactively uncover opportunities to expand footprint within existing customers across departments and use cases Work closely with sales engineers, solutions consultants and executives, to cultivate and execute opportunities  Establish a trusting relationship with clients at all levels Analyze and monitor adoption and...

We are told that imagination is all that's needed to build world-changing applications on the cloud.  If only that were true.  In order for the imagination to be set free and for developers to be truly able to build world-changing apps, a new cloud - an edge cloud is needed. An edge cloud that is distributed around the world and serves apps and data instantly, milliseconds away from users and devices.  The world deserves a better cloud, come help us build it. Who We Are Our imagination is fueled by a vision of enabling developers to build apps and APIs without any limitations of time, space and cloud architectures. A world where ideas can be expressed instantly on a smart and reliable edge cloud platform that does all the heavy lifting of delivering their apps and data across cloud and edge anywhere in the world. Our mission is to make every developer a hero by making globally distributed application development and deployment simple and instant. This for us means taking...

Rebilly is looking for a technical writer to join our team and lead our documentation efforts. Having world-class docs is an integral part of our strategy. You would own all aspects of creating and maintaining the docs. This position will work cross-functionally with our product development and customer success teams to create docs for our prospects, customers, developers and project managers. We believe that great docs are critical.  At Rebilly, we subscribe to a docs-as-code philosophy , which means applying the common practices for software development into documentation such as using version control software (we love GitHub) and continuous integration workflows.  We are looking for someone who is  interested in Docs-as-Code  good at organizing information. excited to drive the direction of our docs, from style and voice to content strategy. experienced at working in a start-up environment.  familiar with documenting software-as-a-service...

At Appian, we use documentation to solve problems and help users achieve goals. Documentation can make our product seem harder than it is, or make the hard parts seem easy. Information Developers create compelling technical content that aids users in developing expertise with the Appian platform. Understands and enforces personas and content strategy. Coaches other contributors on the design and delivery of technical content for new and existing product features. Responsibilities: Collaborates with product managers and other subject matter experts to create content. Maintains and updates content as the product evolves. Ensures that the technical content meets high quality standards and is consistent in style and tone. Applies understanding of personas and product strategy to the content they create. Using feedback, identifies and solves problems via documentation. Provides writing guidance for other contributors. Contributes to defining language styles, including...

Overview At Cased, we create innovative solutions and workflows for the growing number of security, compliance, and productivity challenges that face software companies. Cased was founded in early 2020 by four former GitHub employees, with investment from Founders Fund and some of the most experienced angel investors in technology. Our product enables growing tech companies to ship fast, while staying secure as they grow. Our product includes features like approval workflows for important operations, automatic logging and recording of DevOps tooling, and integrations that link identity providers to command line tools. And we're just getting started. As a customer success engineer, you'll help shape both the future of our product, our customer experience, and the company we become. This role places particular importance on writing, documentation, and teaching — in addition to helping customers directly, you’ll create evergreen content that enables our customers to realize...

At Appian, we use documentation to solve problems and help users achieve goals. Documentation can make our product seem harder than it is, or make the hard parts seem easy. As a Senior Information Developer within the Engineering Department, you communicate the product to our users. Your mission is to learn the behavior of new features and create documentation geared toward both technical and non-technical audiences that explains how to use the product, along with the best practices for doing so. We have a lot of reverence for our documentation, and you’ll work with an enthusiastic conglomerate of writers and product managers who are passionate about the product being documented in a way that makes it as accessible and successful as possible. You will c ontribute exemplary content, support the development of the documentation site, and help shape and steer our content vision and strategy. Responsibilities: Produce high-quality documentation that supports our users...