5 jobs found

At ReadMe, we’re committed to cultivating a diverse and inclusive workplace. We welcome people of all backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! ReadMe is open to hiring folks fully remote in the US, hybrid, or in-person at our San Francisco HQ. We’re looking for a Product Documentation Manager who’s passionate about making technical topics simple and accessible and enabling “aha” moments for our users. At ReadMe, we help our customers deliver delightful developer experiences by abstracting away complexity and making their APIs easy to use. The first step in that process? Providing our customers with the resources they need to get started with ReadMe or quickly troubleshoot issues — that’s where you come in. As our first dedicated Product Documentation Manager, you’ll own our ReadMe documentation hub (meta!) and ensure our docs are...

SemaphoreCI.com is looking for someone who is passionate about helping software engineers write and share their knowledge with the community. The Technical Content team raises awareness of Semaphore within the developer community by contributing approachable, high-quality articles on a variety of Continuous Delivery and Software Engineering topics. All members of the team are united by a strong technical background, an interest in teaching and helping developers, and a passion for creating the most useful learning materials possible. As a Technical Editor, you will manage the editorial calendar, work with writers and other team members in creating technical content, and own the traffic KPIs. This role will have high visibility across Semaphore and you will collaborate with stakeholders in other departments including Product, Sales, and Customer Success. The ideal candidate will have a hybrid background in software development and writing/editing. This position is...

About Metaplane Metaplane   helps companies trust their data. Our observability platform helps data teams (like Imperfect Foods, Reforge, Drift, Vendr, Appcues, and many more) continuously monitor their data pipelines so they know when things break, what went wrong, and how to fix it — before executives message them. We’re a Boston-based, remote-friendly company founded by MIT and HubSpot alums. We’re backed by leading investors such as Y Combinator, Flybridge, and notable angel investors, including the founders of HubSpot, Okta, and Lookout. Check out our recent podcasts on   Software Engineering Daily ,   Monday Morning Data Chat , and   SuperDataScience   to learn more about our story. We’d love to have you onboard! The Role We’re focused on building the best data observability platform on the market, but we recognize that bringing data quality to all companies requires more than just building a great product. We also need to spread awareness of how data...

Job Do you want to help users of great SaaS products that are used and loved by millions of people around the world? Whether they’re newbies or experts, we want them to have the information they need to accomplish their goals. Our knowledge bases are visited by hundreds of thousands of users monthly. Our current knowledge bases are of varying quality and have been significantly improved over the past year but in general, there is a need for better structure (navigation, content organization) and better copy. We were using Zendesk Help Center, but have started migrating to Heretto , a DITA-based CCMS for structured content which helps us to: ease the maintenance and make our technical writers much more productive.  Have more control over the layout and front-end performance The first Heretto-based knowledge base (for Awesome Table) should be published in the next month. We’re also planning on releasing a lot of exciting new features this year, making...