Planing Center
Remote
About the Work
At Planning Center, our Technical Writer ensures our customers are well-informed and empowered. You will create and maintain comprehensive knowledge base documentation that encourages and educates customers on how to use our products effectively. You will work closely with the Product team to learn about new or updated features and the Support team to determine opportunities to improve content based on customer feedback. Your ability to translate how our products work into clear, engaging content sets our customers up for success!
You’ll be a member of the Documentation team at Planning Center, which is part of our larger Customer Education and Engagement department. Your peers will be our full-time Content Editor, Documentarians (support agents who write part-time), and Video Producers, all of whom create training resources for our customers. You will report to our Head of Customer Education and Engagement.
Responsibilities
Content Creation,...