31 jobs found

OUR STORY Carted started life as a way for consumers to buy products via TikTok, and now has bold ambitions to redefine global e-commerce. We’re on a mission to build solutions for the next generation of commerce. Commerce doesn’t have to be complicated, ultimately we are about empowering developers and platforms to make commerce seamless by connecting them to millions of merchants and billions of products with a single API. Our core constituency is developers, and as a Technical Writer, you will help write and maintain the primary documentation and learning resources for our users. Our documentation should make our product easy to use, be of quality and instill trust. You will be one of the very first team members of Carted who will help shape the future of commerce. We’re looking for someone who’s not only detail-oriented but also capable of transforming technical documentation into something fun and exciting for the developer community. If you think you fit the...

As a technical writer at Pomerium, you will become a product expert, and teach others to become experts. You will write technical reference documentation as well as assisting engineers in writing documentation and reviewing their work. You will edit with an aim for accuracy, completeness, and intuitive information architecture. Responsibilities: Prepare, review, revise and maintain technical documents and educational materials including: User guides and tutorials API developer guides In-platform instructions Installation and configuration instructions Community project reports and roadmaps Tooling and best practice documentation Blog posts on wider OSS techniques and practices Internal onboarding and team communications Broader PR communications from our group and associated companies Use different methods of presenting information to clearly explain concepts and processes to a variety of audiences Follow internal standards and processes for...

Minimum qualifications: Experience managing and leading technical writing teams. Experience writing documentation for developers (APIs, SDKs, web technologies). Experience with DevOps practices and related technologies. Preferred qualifications: Demonstrated experience managing and leading technical writing teams in a fast-paced, dynamic environment. About the job The Google Cloud Information Experience (iX) team is part of the Developer Relations organization. Our mission is to drive customer success by winning the hearts and minds of developers through inspiring and educating them about Google Cloud. We meet these goals by creating content that helps new and existing customers use our technology to implement their use cases and build their businesses. Google Kubernetes Engine (GKE) writers are experienced, dedicated, diverse, and highly technical (many of us used to be developers), and we care deeply about making our customers wildly successful. We constantly...

The Information Experience (iX) team develops and delivers the content our customers need to install, manage, and configure Juniper’s products and solutions. Juniper Networks is all about powering connections and empowering change. In the iX team we strive for that daily by: Putting teamwork first.  We know that we can do so much more collectively than we can individually. We are respectful, collaborative, inclusive, and courageous. We also remember a huge part of teamwork is not taking ourselves too seriously and every day we try to sprinkle a little bit of fun into the mix. Being unafraid to fail.  We know that everything won't be done perfectly the first time. We go for it anyway. When we make mistakes, we get up, brush ourselves off, learn from the experience, support each other, and try again. Remembering why our work is important.  Our job is to help make our customers successful. We do this through simplified onboarding, intuitive help in our applications,...

Minimum qualifications: Bachelor's degree or equivalent practical experience. Experience in technical writing, product documentation, or online publishing. Experience working in collaboration with software engineers on a daily basis. Preferred qualifications: 5 years of technical writing experience. Experience with HTML and CSS. Experience in a Unix environment. Ability to read and understand source code written in Java, C++, Python and/or JavaScript. Ability to manage competing priorities in a constantly changing environment. About the job Technical writers plan, create, and maintain educational content as an integral part of the engineering or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that’s useful to their audience. As a...

*Locations: Seattle, WA, USA; Bellevue, WA, USA; Sunnyvale, CA, USA; Mountain View, CA, USA; New York, NY, USA*  Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience managing or leading technical writers Experience in team management. Experience with source code written in Java, C++, Python and/or JavaScript. Preferred qualifications: 10 years of technical writing experience. Experience producing technical documentation for a developer audience. Ability to manage multiple competing priorities in a fast-paced, constantly changing environment. Ability to build relationships and advocate the craft with internal stakeholders. Written and spoken communication skills. About the job Technical writers communicate complex information clearly, concisely and accurately, and without relying on jargon. As a technical writer, your role involves tasks such as writing conceptual overviews and procedures, reading and...

*Locations that we are currently hiring into for this position: Sunnyvale / Mountain View / San Francisco, CA; Seattle/ Kirkland, WA; Chicago, IL; New York City, NY*  Minimum qualifications: Bachelor's degree or equivalent practical experience. Experience in technical writing, product documentation, or online publishing. Ability to read and understand source code written in C++, Python and/or JavaScript. Experience working in collaboration with software engineers on a daily basis. Preferred qualifications: 5 years of technical writing experience. Experience with HTML and CSS. Experience in a UNIX environment. Ability to manage multiple competing priorities in a fast-paced, constantly changing environment. About the job Technical writers plan, create, and maintain educational content as an integral part of the engineering or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other...

The database market is massive (IDC estimates it to be $106B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. MongoDB has been downloaded over 155 million times and has been voted the most wanted database by developers for four years running. Join our team and be at the forefront of innovation and creativity. The Developer Education team is a hands-on and enthusiastic group of engineers who are passionate about teaching developers how to work with data and build applications. We are hiring an Education Engineer to help us create world-class educational content for MongoDB's developer-focused products -- in particular, MongoDB Realm. Our team works closely with MongoDB's documentation, engineering, and product organizations to deliver outstanding...

The database market is massive (the IDC estimates it to be $106B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. The MongoDB Documentation team is a diverse group of writers and engineers who develop and maintain the documentation for the MongoDB Product family. Our goal is to help our readers successfully use MongoDB products by providing outstanding documentation. The MongoDB Documentation team is a part of the MongoDB Engineering organization and is tightly integrated with the engineering teams responsible for each product. The Documentation Team is responsible for the MongoDB Server, Products, Services and its related tools across multiple versions of the product. We regularly...

Starburst is on a mission to modernize data access & analytics. Our company was founded in an unusual way; with customers and revenue from the beginning! Our growth is already ahead of some of the most successful software start-ups, and we don’t plan on slowing down. We believe our opportunity is huge. Every large company in the world suffers from a data silo problem. Traditional data warehouse products approach the problem with old solutions that breed inefficiency and ultimately can’t help business analysts run fast analytics on all their data.  Starburst provides a modern solution that addresses these data silo & speed of access problems. Starburst helps enterprises harness the value of open source Trino (formerly PrestoSQL), the fastest distributed query engine available today, by adding the tools and 24x7 support that meet the needs for big data access at scale. Ultimately, Starburst helps organizations run analytics anywhere to make better business decisions....

At Prisma we are building the data layer for modern applications. If you are fascinated by the software that power large technology companies such as Twitter, Airbnb and Facebook but want the challenges and freedom that come with working in a small startup, then a job at Prisma might be for you. With $4.5M in funding from top-tier SV investor Kleiner Perkins we are a small and dedicated team in Berlin working on making advanced data infrastructure developed at large tech companies accessible to all developers around the world. We are focused on bottom-up adoption, and most of our software is open-source. At Prisma you will be part of a vibrant community. Prisma users often engage with the company on GitHub and Slack. We are looking for a technical writer and educator to help us continue to build the Prisma Data Guide, a knowledge-base of educational material about Databases as well as work on copy throughout the website. The candidate should feel comfortable composing...

What are we looking for? We’re looking for a customer-obsessed Customer Success Manager (CSM) who will develop customer relationships and act as a trusted content strategy advisor to promote retention and loyalty. The CSM will ensure positive outcomes for Zoomin customers by helping them with taxonomy, structured content, and metadata strategy. This role will be a trusted advisor for customers from onboarding to advocacy. What will you do? Help customer accounts develop and manage a content strategy around their Zoomin products Help customers to establish critical goals, or other key performance indicators, and aid them in achieving their goals Proactively uncover opportunities to expand footprint within existing customers across departments and use cases Work closely with sales engineers, solutions consultants and executives, to cultivate and execute opportunities  Establish a trusting relationship with clients at all levels Analyze and monitor adoption and...

About the Position: The Information Experience (iX) team develops and delivers the content our customers need to install, manage, and configure Juniper’s products and solutions. Juniper Networks is all about powering connections and empowering change. In the iX team we strive for that daily by: Putting teamwork first.  We know that we can do so much more collectively than we can individually. We are respectful, collaborative, inclusive, and courageous. We also remember a huge part of teamwork is not taking ourselves too seriously and every day we try to sprinkle a little bit of fun into the mix. Being unafraid to fail.  We know that everything won't be done perfectly the first time. We go for it anyway. When we make mistakes, we get up, brush ourselves off, learn from the experience, support each other, and try again. Remembering why our work is important.  Our job is to help make our customers successful. We do this through simplified onboarding,...

About the role Starburst is looking for a creative, hardworking, and passionate Technical Content Manager who wants to have a huge impact at a hyper-growth data and analytics company. In this role, you’ll define and execute on our technical content strategy, work on customer marketing content, and a multitude of other content forms. Ideally looking for someone with 4+ years of technical content, product marketing or customer marketing experience at an enterprise software startup. Responsibilities Closely collaborate with marketing, product, and technical leadership to define and execute on technical content focused on the data engineer and data architect user personas Craft technical blog posts, white papers, eBooks, case studies, presentations, web content, video scripts, data sheets, infographics, email campaigns, landing pages, and more Partner on customer marketing initiatives such as customer stories, testimonials, presentations, webinars, and industry use cases...

Illumio is hiring! We have an opening for a staff-level technical writer. See  https://www.illumio.com/careers . This is a great opportunity for a writer looking to create customer-engaging documentation at a late-stage software security startup. If you are interested, apply at our Illumio Careers site or contact me through LinkedIn messaging at  https://www.linkedin.com/in/katherine-ann-morgan/  to discuss the position.  We develop all our documentation in MadCap Flare and have recently been recognized by MadCap in their Customer Showcase; see  https://www.madcapsoftware.com/customers/customer-showcase/ . Location: The preference is for candidates local to the San Francisco Bay Area; however, candidates in a North American time zone (UTC−05:00 to UTC−09:00) will be considered depending on how well the candidate's background aligns with the position requirements.

Technical Writer / Editor (Quantum Computing) - Burnaby, BC Canada D-Wave  has been  leading the effort to commercialize quantum computing  for over 21 years .  At a little over 5000  q ubits, o ur  newest   q uantum  c omputer,  Advantage ,  is   the first quantum computer built for business.  Our  quantum cloud service , LEAP , is the only cloud service that delivers real-time access to a quantum computer   with   a full suite of open-source programming tools.  LEAP now has hybrid capabilities that combine the power of quantum and classical computers   enabling the solution of very large problems.  Software tools make programming easy   for our customers  in languages like Python  and C++ .   D-Wave’s customers  come from a wide variety of industries and  have developed more than 280 applications o n  our quantum system. With the combined capabilities of Advantage and the  hybrid solver services in LEAP, customers can now build and...

At Instabase , we’re passionate about building software to advance the state of the art in computing. We’ve built a fearlessly experimental, customer-obsessed team who are making discoveries to fundamentally change how people build and consume business applications.  Today, we’re partnering with the world’s leading companies to transform how they use data and technology. If these challenges excite you, we’d love to hear from you!  Our Customer Success Team   is responsible for the customer experience, product utility and custom solution development on the Instabase platform. Working closely with our customers on their hardest problems, we ensure they get the most out of our platform and applications. This includes everything from developing and deploying end-to-end solutions to providing in-depth technical support to delivering education and training programs and helpful documentation. As a Technical Writer , you’ll be responsible for creating useful content for...

We are told that imagination is all that's needed to build world-changing applications on the cloud.  If only that were true.  In order for the imagination to be set free and for developers to be truly able to build world-changing apps, a new cloud - an edge cloud is needed. An edge cloud that is distributed around the world and serves apps and data instantly, milliseconds away from users and devices.  The world deserves a better cloud, come help us build it. Who We Are Our imagination is fueled by a vision of enabling developers to build apps and APIs without any limitations of time, space and cloud architectures. A world where ideas can be expressed instantly on a smart and reliable edge cloud platform that does all the heavy lifting of delivering their apps and data across cloud and edge anywhere in the world. Our mission is to make every developer a hero by making globally distributed application development and deployment simple and instant. This for us means taking...

We’re seeking a  Technical Writer  to join us in our mission to improve human health and quality of life through the development, distribution, and application of advanced computational methods. Schrödinger is on the cutting edge of computer-aided drug discovery and materials science. We set the record for the largest and fastest cloud-computing run, and our software suites continue to revolutionize the design of therapeutics and materials. FEP+, WaterMap, Glide, Maestro, and LiveDesign are just a few examples of the programs we’ve created. As a member of our Education team, you’ll have the unique opportunity to reach scientists across the globe and help integrate the exciting potential of computational drug and materials discovery into an array of research. Importantly, you will have the chance to apply design thinking to improve how scientists access information and answer their own questions regarding the use of Schrödinger software. This role will collaborate with...