We are looking for a Technical Writer with the right ambition, drive and organisational skills to take the lead on writing and managing our support & training documentation for our helpdesk software.
Deskpro is a large helpdesk software suite. It's used by companies to manage their customer service or internally by IT/HR/Legal teams. The product is really a collection of almost ten products including ticketing, voice, chat, tasks, publishing & helpcentre, community, reporting, mobile apps & admin with much more to come.
A big part of Deskpro is our publishing platform which includes Guides, Knowledgebase and Files. You will use Deskpro itself to write and manage the documentation and will have significant input in the direction of our publishing product.
Deskpro has a range of blue chip customers including Microsoft, HMRC, The Home Office, Valve Software, P&G, 1&1, Hotel Chocolat & the NHS as well as SMEs, Charities and Educational Institutions - and helps them all provide incredible customer service to their own customers and stakeholders. Your role is to help them get the most out of their investment in our product.
We are in the process of developing a major re-design of the core of our product - so this is a good time to restart our documentation to improve structure, quality, breath etc. with you responsible for the structure and quality of our content moving forward.
This is our first dedicated Technical Writer role (currently content is created by our amazing customer support team), you will work closely with our support, product and executive teams. We are looking for you to take complete control of our support content across our Help Center (knowledgebase, guides and community). You can take a look at our current documentation here .
This role is a great opportunity if you are someone who is a proactive and innovative achiever, enjoys learning new technologies, experience the fast paced world of SaaS and who wants to become a key part of our growing team!
For more information about Deskpro, head to our Careers page.
Role
Being responsible for creating and managing all content across our Help Center (Guides, Knowledgebase & Product News)
Work on in-product content/copy to help our customers, where possible, use the software without recourse to external help.
Keeping documentation up to date as the software changes and improves.
Lead the content side of our training and certification programme.
Lead the process to increase the use of video in our support content.
To be a thought leader in what "good documentation" looks like and the value it creates. We see our documentation as inseparable from our product and a key to our future success.
Engage with customers via our Community forum (another part of the Deskpro product).
To work on other ad-hoc communications e.g. quick start guides, tutorials, troubleshooters etc.
Assist developers with the developer/API documentation.
Researching relevant information / data for deeper and more complex aspects of the software.
Working with the development and support teams and feeding back to the Product team.
Requirements
Have 4+ years experience in writing technical documentation for a software product (ideally B2B).
You need to have incredible writing skills and be able to show examples of your previous work.
You must have a good grasp of IT concepts and you need to be able to explain technical concepts clearly and simply. You will be writing or editing content on a range of technical subjects e.g. Linux/Windows, APIs, SQL, JS/HTML/CSS.
Mastery of English language and outstanding writing abilities. You've probably found a mistake or two in this job ad!
You need to have a flexible and 'can-do' attitude, interested to work in an exciting and growing team where you have a significant responsibility for a critical part of the business.
You will also need strong time-management and prioritisation skills, balancing a range of demands on your time while keeping to deadlines and producing content on a regular basis.
Benefits
Competitive Salary (£36,00 - £44,000 dependent on experience) + Company Bonus Scheme
We are a friendly startup-team based in central Wimbledon, 3 minutes walk from the mainline train-station.
Fantastic transport links (train, District and Northern line tubes, buses, trams), all within 3 minutes walk.
2 minute walk from shops, restaurants, pubs and gyms
Lovely new offices, sit-stand desks, ergonomic chairs, BBQs in the summer, team Monday breakfasts and Friday lunches.
Unlimited coffee, tea, soft drinks and snacks and beers for Friday afternoon.
A mixture of autonomy over your role and real responsibilities to the team and business.
Private Healthcare, Pension Scheme, Bike storage, Parking options, Reduced Gym Membership
For more information, you can visit our Careers page
Apply for this job
Jan 13, 2020
Full-time
We are looking for a Technical Writer with the right ambition, drive and organisational skills to take the lead on writing and managing our support & training documentation for our helpdesk software.
Deskpro is a large helpdesk software suite. It's used by companies to manage their customer service or internally by IT/HR/Legal teams. The product is really a collection of almost ten products including ticketing, voice, chat, tasks, publishing & helpcentre, community, reporting, mobile apps & admin with much more to come.
A big part of Deskpro is our publishing platform which includes Guides, Knowledgebase and Files. You will use Deskpro itself to write and manage the documentation and will have significant input in the direction of our publishing product.
Deskpro has a range of blue chip customers including Microsoft, HMRC, The Home Office, Valve Software, P&G, 1&1, Hotel Chocolat & the NHS as well as SMEs, Charities and Educational Institutions - and helps them all provide incredible customer service to their own customers and stakeholders. Your role is to help them get the most out of their investment in our product.
We are in the process of developing a major re-design of the core of our product - so this is a good time to restart our documentation to improve structure, quality, breath etc. with you responsible for the structure and quality of our content moving forward.
This is our first dedicated Technical Writer role (currently content is created by our amazing customer support team), you will work closely with our support, product and executive teams. We are looking for you to take complete control of our support content across our Help Center (knowledgebase, guides and community). You can take a look at our current documentation here .
This role is a great opportunity if you are someone who is a proactive and innovative achiever, enjoys learning new technologies, experience the fast paced world of SaaS and who wants to become a key part of our growing team!
For more information about Deskpro, head to our Careers page.
Role
Being responsible for creating and managing all content across our Help Center (Guides, Knowledgebase & Product News)
Work on in-product content/copy to help our customers, where possible, use the software without recourse to external help.
Keeping documentation up to date as the software changes and improves.
Lead the content side of our training and certification programme.
Lead the process to increase the use of video in our support content.
To be a thought leader in what "good documentation" looks like and the value it creates. We see our documentation as inseparable from our product and a key to our future success.
Engage with customers via our Community forum (another part of the Deskpro product).
To work on other ad-hoc communications e.g. quick start guides, tutorials, troubleshooters etc.
Assist developers with the developer/API documentation.
Researching relevant information / data for deeper and more complex aspects of the software.
Working with the development and support teams and feeding back to the Product team.
Requirements
Have 4+ years experience in writing technical documentation for a software product (ideally B2B).
You need to have incredible writing skills and be able to show examples of your previous work.
You must have a good grasp of IT concepts and you need to be able to explain technical concepts clearly and simply. You will be writing or editing content on a range of technical subjects e.g. Linux/Windows, APIs, SQL, JS/HTML/CSS.
Mastery of English language and outstanding writing abilities. You've probably found a mistake or two in this job ad!
You need to have a flexible and 'can-do' attitude, interested to work in an exciting and growing team where you have a significant responsibility for a critical part of the business.
You will also need strong time-management and prioritisation skills, balancing a range of demands on your time while keeping to deadlines and producing content on a regular basis.
Benefits
Competitive Salary (£36,00 - £44,000 dependent on experience) + Company Bonus Scheme
We are a friendly startup-team based in central Wimbledon, 3 minutes walk from the mainline train-station.
Fantastic transport links (train, District and Northern line tubes, buses, trams), all within 3 minutes walk.
2 minute walk from shops, restaurants, pubs and gyms
Lovely new offices, sit-stand desks, ergonomic chairs, BBQs in the summer, team Monday breakfasts and Friday lunches.
Unlimited coffee, tea, soft drinks and snacks and beers for Friday afternoon.
A mixture of autonomy over your role and real responsibilities to the team and business.
Private Healthcare, Pension Scheme, Bike storage, Parking options, Reduced Gym Membership
For more information, you can visit our Careers page
Apply for this job
Argo AI was founded to tackle one of the most challenging applications in computer science, robotics and artificial intelligence with self-driving vehicles. Argo AI is developing and deploying the latest advancements in artificial intelligence, machine learning and computer vision to help build safe and efficient self-driving vehicles that enable these transformations and more. The challenges are significant, but we are a team that believes in tackling hard, meaningful problems to improve the world.
We are building a high-performance team that is excited by complex engineering challenges and is passionate about making transportation safer, more affordable and accessible for all.
We are seeking hands-on candidates to manage and improve a large quantity of written documentation and standards. As a Technical Writer on the Autonomy Infrastructure team, you will work directly with top Autonomous Vehicle software engineers to deliver written technical documentation for use by both internal engineering teams, and by contract operations teams. Successful candidates should have experience editing coding standards, managing large quantities of wiki content, developing API documentation, and writing enterprise-level end-user documentation. Candidates should have experience working directly with software engineering teams, a strong background in developing software documentation. Strong candidates will have previous experience reading and documenting C++, Python, Javascript, or Rust code.
What you’ll do:
Edit and maintain the Argo AI Coding Standards document, with input from software engineers
Edit and maintain the internal wiki pages for several development teams
Develop documentation for developer workflows and onboarding materials
Work directly with software engineering teams in the Autonomy Infrastructure group to develop end-user. documentation for software tools
What we’re looking for:
Degree in Computer Engineering, Computer Science, Electrical Engineering, Robotics or a related field
Solid experience developing software documentation as part of a software engineering team
Solid experience editing internal wiki pages
Strong communication, problem-solving, task-prioritization, and teamwork skills particularly when working with software engineering teams in new problem spaces
Experience developing API documentation is a plus
Experience developing and evaluating user interfaces is a plus
Some knowledge of C++, Python, or Javascript is a plus
At Argo AI, we have a strong emphasis on creating a highly effective team environment. Thus, we seek candidates that can work effectively with others across a broad range of disciplines. Argo AI is an equal opportunity employer that believes in diversity as a strength and is committed to creating an inclusive environment for all employees.
We know it takes competitive benefits to fuel a team that works hard and enjoys the challenge. At Argo AI, you can expect stellar perks to support your best self:
High-quality individual and family health, dental, and vision insurance
Competitive compensation packages
Employer-matched 401(k) retirement plan
Paid parental leave
Unlimited vacation
Daily catered lunches and snacks
Free onsite or adjacent parking
Commuter reimbursement
Fitness reimbursement
Professional development reimbursement
Argo AI is a LinkedIn Top 50 Startup
Jan 21, 2020
Full-time
Argo AI was founded to tackle one of the most challenging applications in computer science, robotics and artificial intelligence with self-driving vehicles. Argo AI is developing and deploying the latest advancements in artificial intelligence, machine learning and computer vision to help build safe and efficient self-driving vehicles that enable these transformations and more. The challenges are significant, but we are a team that believes in tackling hard, meaningful problems to improve the world.
We are building a high-performance team that is excited by complex engineering challenges and is passionate about making transportation safer, more affordable and accessible for all.
We are seeking hands-on candidates to manage and improve a large quantity of written documentation and standards. As a Technical Writer on the Autonomy Infrastructure team, you will work directly with top Autonomous Vehicle software engineers to deliver written technical documentation for use by both internal engineering teams, and by contract operations teams. Successful candidates should have experience editing coding standards, managing large quantities of wiki content, developing API documentation, and writing enterprise-level end-user documentation. Candidates should have experience working directly with software engineering teams, a strong background in developing software documentation. Strong candidates will have previous experience reading and documenting C++, Python, Javascript, or Rust code.
What you’ll do:
Edit and maintain the Argo AI Coding Standards document, with input from software engineers
Edit and maintain the internal wiki pages for several development teams
Develop documentation for developer workflows and onboarding materials
Work directly with software engineering teams in the Autonomy Infrastructure group to develop end-user. documentation for software tools
What we’re looking for:
Degree in Computer Engineering, Computer Science, Electrical Engineering, Robotics or a related field
Solid experience developing software documentation as part of a software engineering team
Solid experience editing internal wiki pages
Strong communication, problem-solving, task-prioritization, and teamwork skills particularly when working with software engineering teams in new problem spaces
Experience developing API documentation is a plus
Experience developing and evaluating user interfaces is a plus
Some knowledge of C++, Python, or Javascript is a plus
At Argo AI, we have a strong emphasis on creating a highly effective team environment. Thus, we seek candidates that can work effectively with others across a broad range of disciplines. Argo AI is an equal opportunity employer that believes in diversity as a strength and is committed to creating an inclusive environment for all employees.
We know it takes competitive benefits to fuel a team that works hard and enjoys the challenge. At Argo AI, you can expect stellar perks to support your best self:
High-quality individual and family health, dental, and vision insurance
Competitive compensation packages
Employer-matched 401(k) retirement plan
Paid parental leave
Unlimited vacation
Daily catered lunches and snacks
Free onsite or adjacent parking
Commuter reimbursement
Fitness reimbursement
Professional development reimbursement
Argo AI is a LinkedIn Top 50 Startup
ThoughtSpot is a fast-growing tech startup that’s disrupting the $190B analytics market with the world’s first Search and AI-driven analytics platform. The approach has been incredibly successful, helping us land $248M at a nearly $2B valuation, while customers like Walmart, Hulu, 7Eleven, and RollsRoyce continue to expand their investment in ThoughtSpot.
Senior Technical Writer:
ThoughtSpot is growing by leaps and bounds, and so is our product. We are scaling our documentation team and processes to meet new opportunities and challenges. You are an exceptional technical writer and tools specialist. It’s not enough for you to write clear, world-class documentation. You are determined to improve each process, making everything better and faster. You know that content strategy is just the beginning. Content development, delivery, and accessibility are equally exciting and fun problems to solve. You are creative and innovative in the tools space, and always curious, eager, and able to pick up new technologies quickly.
Responsibilities:
Help build out ThoughtSpot’s content stack, including customizing our authoring and production environments and tools.
Bring the goodness of our documentation into our own products, to provide a seamless experience for our users.
Help improve a large quantity of existing documentation for business users, data specialists, administrators, customer support, and partners.
Develop tools to support our information architecture.
Evaluate documentation technologies and methodologies, to innovate and make our information solutions world class.
Required Skills/Qualifications:
Bachelor’s degree, or more, in Computer Science, Information Systems, Engineering, Technical Communications, English, or related disciplines.
Solid, proven experience developing customer-facing enterprise software documentation.
Know how to select and deploy great, modern documentation infrastructure.
2 years of experience in diverse environments developing, tooling, and deploying infrastructure projects for documentation teams.
Hands-on experience building structured content management technologies, with DITA, Markdown, Javascript, HTML, Git, GitHub, BitBucket, Jekyll, Jenkins, CSS, CMS, static site generation, Web Hosting, and related technologies.
You are technology-agnostic, and always look at the best possible way to achieve your objectives.
You are intimately familiar with developing topic-based and structured content, understand information architecture principles and content organization, and write for a global audience by default.
You have excellent writing skills that make information approachable for all clients: business users, data specialists, administrators, internal customer support, and partners. And you are highly motivated to deliver a top-notch customer experience.
You enjoy partnering with designers, developers, product, support, and customer success to ensure that your documentation is correct, high quality, intuitive to follow, and simple to maintain.
We prefer that you have domain expertise in Databases, Big Data, Search, and Business Intelligence, but it is not essential.
Jan 14, 2020
Full-time
ThoughtSpot is a fast-growing tech startup that’s disrupting the $190B analytics market with the world’s first Search and AI-driven analytics platform. The approach has been incredibly successful, helping us land $248M at a nearly $2B valuation, while customers like Walmart, Hulu, 7Eleven, and RollsRoyce continue to expand their investment in ThoughtSpot.
Senior Technical Writer:
ThoughtSpot is growing by leaps and bounds, and so is our product. We are scaling our documentation team and processes to meet new opportunities and challenges. You are an exceptional technical writer and tools specialist. It’s not enough for you to write clear, world-class documentation. You are determined to improve each process, making everything better and faster. You know that content strategy is just the beginning. Content development, delivery, and accessibility are equally exciting and fun problems to solve. You are creative and innovative in the tools space, and always curious, eager, and able to pick up new technologies quickly.
Responsibilities:
Help build out ThoughtSpot’s content stack, including customizing our authoring and production environments and tools.
Bring the goodness of our documentation into our own products, to provide a seamless experience for our users.
Help improve a large quantity of existing documentation for business users, data specialists, administrators, customer support, and partners.
Develop tools to support our information architecture.
Evaluate documentation technologies and methodologies, to innovate and make our information solutions world class.
Required Skills/Qualifications:
Bachelor’s degree, or more, in Computer Science, Information Systems, Engineering, Technical Communications, English, or related disciplines.
Solid, proven experience developing customer-facing enterprise software documentation.
Know how to select and deploy great, modern documentation infrastructure.
2 years of experience in diverse environments developing, tooling, and deploying infrastructure projects for documentation teams.
Hands-on experience building structured content management technologies, with DITA, Markdown, Javascript, HTML, Git, GitHub, BitBucket, Jekyll, Jenkins, CSS, CMS, static site generation, Web Hosting, and related technologies.
You are technology-agnostic, and always look at the best possible way to achieve your objectives.
You are intimately familiar with developing topic-based and structured content, understand information architecture principles and content organization, and write for a global audience by default.
You have excellent writing skills that make information approachable for all clients: business users, data specialists, administrators, internal customer support, and partners. And you are highly motivated to deliver a top-notch customer experience.
You enjoy partnering with designers, developers, product, support, and customer success to ensure that your documentation is correct, high quality, intuitive to follow, and simple to maintain.
We prefer that you have domain expertise in Databases, Big Data, Search, and Business Intelligence, but it is not essential.
