2 jobs found in California

Plaid is building the infrastructure that powers the future of financial services. Our core constituency is developers, and as a Technical Writer you’ll help write and maintain the primary learning resources and documentation for our developer community. You’ll join the Developer group here at Plaid as the first Technical Writer and content strategist, and enable our developers to quickly ship reliable code, while minimizing cognitive overhead. This is a new role and we’re looking for someone who is experienced, empathetic, and collaborative to lead our documentation efforts. What you’ll work on Write external and internal developer-facing documentation and guides for Plaid’s new products, features, and APIs Establish writing standards, a Plaid “voice”, and best practices for unifying and scaling our documentation Create a long-term content strategy, organize documentation and make learning resources easily discoverable for developers Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills What excites you Our Documentation, API, and onboarding experience as well as their potential for optimization Solving problems for developers, builders, and small to enterprise start-ups A product-minded culture that rapidly moves from creative concepts to concrete solutions Close collaboration with engineering and business teams on all aspects of product development Establishing a unified and world-class presence across all our products and platforms What excites us Ability to write – capable of producing clear, concise, and instructive prose Familiarity with modern web services, APIs and general developer tools such as git, bash, etc. Thoughtful and friendly voice with impeccable grammar, spelling, editing, and proofreading skills You can understand Plaid’s product with a high degree of technical depth Ability to work with a high degree of autonomy We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

NGINX, Inc., now part of F5, is the company behind the popular open source project. We offer a suite of technologies for developing and delivering modern applications. Together with F5, our combined solution bridges the gap between NetOps and DevOps, with multi-cloud application services that span from code to customer. The NGINX Application Platform enables enterprises undergoing digital transformation to modernize legacy, monolithic applications, as well as deliver new, microservices‑based applications. Companies like Netflix, Starbucks, and McDonalds rely on NGINX to reduce costs, improve resiliency, and speed innovation. We are building the applications to help millions of our dedicated users do more with their NGINX servers, and we are currently searching for a Senior Technical Writer to join our team in San Francisco. You will have a major hand in the creation and development of online documentation for our new control plane applications. Our control plane products make it easy for customers to improve the performance, reliability, and security of their applications. If you are looking for a team where you can apply your talent, knowledge, skills, and experience to develop customer-facing content for applications, internal documentation, and online articles, then we'd love to hear from you. Responsibilities: Build and maintain user documentation for NGINX Controller, third-party integrations, and open source projects by using docs like code methodologies Collaborate with product management, engineering, and user experience teams to identify deliverables Prioritize time and needs to meet goals, roadmap timelines, and production deadlines Participate in the continuous delivery of releases using a lean, agile process Desired Qualifications: A passion for creating great documentation Experience developing docs like code Familiarity with static site generators (Hugo and Sphinx preferred) Experience writing in lightweight markup languages (Markdown, reStructuredText). Experience using Unix-like systems and comfort using the command line Experience with Git or other version control systems Familiarity with the concepts of structured authoring and content reuse Knowledge of agile software development principles Previous experience writing documentation for an enterprise software company, and/or products around infrastructure, IT operations, DevOps, or developer tools Experience using ticketing systems such as JIRA Familiarity with and understanding of automated build pipelines Ability to manage multiple projects and deliver content on-deadline in a fast-paced environment Qualifications: Highly technical or computer literate – coding skills aren’t required, but an understanding of enterprise software, as well as a conceptual understanding of software and the people who use it, are 8+ years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years of experience; or equivalent experience Excellent written English skills